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Chuck305

Member
Sep 29, 2019
89
30
South Florida
I went to bed early this morning maybe 2:00am. Was a bit nervous that my stealth was going to be damaged after reading a thread that mentioned two other Florida stealths were damaged in transport. I had rejected a red/white LRAWD 2019 in late September due to paint defects so this was my second attempt and I really wanted one now as the holidays are approaching.

Luckily my appt was 10am so I got to the store 30 minutes early to do a thorough inspection of my vehicle and was overjoyed that except for a misaligned front passenger door everything was in excellent condition, paint was clean and no primer exposed in the usual areas that I could see. The delivery agent mentioned that variations in alignment were normal, but I asked for the service manager to assess if it was repairable. He promptly took it into the service center and we talked to a tech who took it for adjustment. The finished job looks perfect.

The whole process took about 1:10. I took 20 minutes to carefully inspect the vehicle exterior and interior, 15 minutes for signing the paper work (I paid in store not online), 15 minutes to purchase the 15-40 adapter, and finally 20 minutes more for the car to be delivered ( the door was being adjusted). This is my 11th vehicle purchase and by far the fastest, most comfortable headache free experience :D
 

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Chuck305

Member
Sep 29, 2019
89
30
South Florida
Where in FL Chuck

I picked mine up at Coral Gables.

Congrats, welcome to the club.
As you have found, all the gloom and doom presented In the forums is often far from the truth. People who want to bitch, post. People who are happy, drive their cars.

I had some technical glitches yesterday and still haven't got the phone key setup issue resolved yet, but I know with a little patience all will be resolved. I'm gonna go for a drive this afternoon. I'm looking forward to trying out a supercharger.
 
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hmmwv

Member
Oct 26, 2019
226
124
Covington, WA
As you have found, all the gloom and doom presented In the forums is often far from the truth. People who want to bitch, post. People who are happy, drive their cars.

I disagree, the OP took delivery at a good time when deliveries in the US are at the lowest level so the SC has all the time and manpower to give him the attention he needs. Like he said it took over an hour for the delivery, that won't happen during the EOQ delivery where most customer will experience this year. I was chatting with a delivery specialist yesterday and he estimated due to the usually high demand and short delivery window this holiday season they were told to expect to spend no more than 10-15 min per customer.

Having said that, hopefully the drastically improved build quality will alleviate a lot of the issues people had before, thus making the whole delivery process as smooth as possible.
 

dandrewk

Supporting Member
Jun 25, 2019
1,221
857
Marin County, CA
I disagree, the OP took delivery at a good time when deliveries in the US are at the lowest level so the SC has all the time and manpower to give him the attention he needs. Like he said it took over an hour for the delivery, that won't happen during the EOQ delivery where most customer will experience this year. I was chatting with a delivery specialist yesterday and he estimated due to the usually high demand and short delivery window this holiday season they were told to expect to spend no more than 10-15 min per customer.

Having said that, hopefully the drastically improved build quality will alleviate a lot of the issues people had before, thus making the whole delivery process as smooth as possible.

This puts you squarely in the "doom and gloom" crowd. The OP describes a pleasant delivery, and all you can say is "Yeah, but..." and then proceed to foretell bad scenarios for all.

Is this you?:

ceea605ab.png
 

Chuck305

Member
Sep 29, 2019
89
30
South Florida
I disagree, the OP took delivery at a good time when deliveries in the US are at the lowest level so the SC has all the time and manpower to give him the attention he needs. Like he said it took over an hour for the delivery, that won't happen during the EOQ delivery where most customer will experience this year. I was chatting with a delivery specialist yesterday and he estimated due to the usually high demand and short delivery window this holiday season they were told to expect to spend no more than 10-15 min per customer.

Having said that, hopefully the drastically improved build quality will alleviate a lot of the issues people had before, thus making the whole delivery process as smooth as possible.

I spent almost as much time on visual inspection on the last Saturday of September on my first order of a LRAWD Red/White/18. The lot was full and they even had a trailer with more M3s I was told were sold and also to be delivered. The delivery agent greeted me and mentioned he'd try to get me out within 15 minutes and requested we take care of payment and sign papers. I requested to visually inspect the vehicle before I sign anything or transfer money and he accommodated the request. I probably took around 15 minutes of his time before I made the decision to decline the vehicle due to defects I was not ok with accepting (paint chips, door alignment, crack (very small) in rear tail light housing). If I had accepted it, we probably would have run close to an hour and they were busy that day. I don't doubt there maybe stores where the agents will be more pushy, but if your in South Florida I'd recommend Coral Gables store.

It's worth noting the red sold the same day I was told.
 

ewoodrick

Well-Known Member
Apr 13, 2018
5,285
3,722
Buford, GA
I disagree, the OP took delivery at a good time when deliveries in the US are at the lowest level so the SC has all the time and manpower to give him the attention he needs. Like he said it took over an hour for the delivery, that won't happen during the EOQ delivery where most customer will experience this year. I was chatting with a delivery specialist yesterday and he estimated due to the usually high demand and short delivery window this holiday season they were told to expect to spend no more than 10-15 min per customer.

And how often is that? 1 out of 12 weeks?
 

holmgang

Active Member
Sep 9, 2019
1,272
1,273
eu
Congrats, welcome to the club.

As you have found, all the gloom and doom presented In the forums is often far from the truth. People who want to bitch, post. People who are happy, drive their cars.
Every car has its own forum, so this is no Tesla-unique phenomenon. Cool if you had a good experience, but don't dismiss the countless other people's negative experience as "far from truth"
 

hmmwv

Member
Oct 26, 2019
226
124
Covington, WA
This puts you squarely in the "doom and gloom" crowd. The OP describes a pleasant delivery, and all you can say is "Yeah, but..." and then proceed to foretell bad scenarios for all.
I don't know, man, I'd say I'm a realist, I was very optimistic when I first ordered and after talking to people who had experience with end of quarter deliveries (friends who volunteer at our local store), talking to actual Tesla employees, and just looking at the numbers it made me very skeptical about this whole scheme. Yes the OP has a very pleasant delivery and I'm happy for him, but I very much doubt customers' experience will be as pleasant when the vast majority of US cars are delivered in December, I sincerely wish the opposite because I'll be one of them, but I try not to have high hopes.
 

hmmwv

Member
Oct 26, 2019
226
124
Covington, WA
And how often is that? 1 out of 12 weeks?
1 out of 12 weeks but probably majority of the cars of that quarter, if you look at the waiting rooms threads you'll see vast majority of US deliveries won't happen until late Nov and almost everyone who ordered after late October will be taking delivery during the last two weeks of December.
 

hmmwv

Member
Oct 26, 2019
226
124
Covington, WA
I spent almost as much time on visual inspection on the last Saturday of September on my first order of a LRAWD Red/White/18. The lot was full and they even had a trailer with more M3s I was told were sold and also to be delivered. The delivery agent greeted me and mentioned he'd try to get me out within 15 minutes and requested we take care of payment and sign papers. I requested to visually inspect the vehicle before I sign anything or transfer money and he accommodated the request. I probably took around 15 minutes of his time before I made the decision to decline the vehicle due to defects I was not ok with accepting (paint chips, door alignment, crack (very small) in rear tail light housing). If I had accepted it, we probably would have run close to an hour and they were busy that day. I don't doubt there maybe stores where the agents will be more pushy, but if your in South Florida I'd recommend Coral Gables store.

It's worth noting the red sold the same day I was told.
Thanks for sharing your experience, I really hope when it's my turn to take delivery the delivery specialist will allow me the time to inspect the car and make note of anything that needs fixing. When you indicated you are rejecting the car, what's the delivery guy's reaction? I don't plan to reject the car for anything because I'll lose $1875, but I'm just curious if they treat it as a normal thing or not.

September is going be nothing like this December, back in Sept Tesla was giving incentives to push inventory out to close the quarter, now the orders are piling up it's the customers who want the cars before tax incentive expire so there is almost zero inventory left.
 

Chuck305

Member
Sep 29, 2019
89
30
South Florida
Thanks for sharing your experience, I really hope when it's my turn to take delivery the delivery specialist will allow me the time to inspect the car and make note of anything that needs fixing. When you indicated you are rejecting the car, what's the delivery guy's reaction? I don't plan to reject the car for anything because I'll lose $1875, but I'm just curious if they treat it as a normal thing or not.

September is going be nothing like this December, back in Sept Tesla was giving incentives to push inventory out to close the quarter, now the orders are piling up it's the customers who want the cars before tax incentive expire so there is almost zero inventory left.

His reaction was totally normal like you'd get at a Best Buy.

The delivery experience is what you make it. My advice is arrive 30m early, check in with the delivery concierge inside the showroom and let them know you'll be outside in the delivery area inspecting your vehicles exterior. The delivery agent will come outside to greet you when its your turn at which time you'll inform the person you want to inspect the interior.

Good luck and let us know how it went down :D
 
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hmmwv

Member
Oct 26, 2019
226
124
Covington, WA
His reaction was totally normal like you'd get at a Best Buy.

The delivery experience is what you make it. My advice is arrive 30m early, check in with the delivery concierge inside the showroom and let them know you'll be outside in the delivery area inspecting your vehicles exterior. The delivery agent will come outside to greet you when its your turn at which time you'll inform the person you want to inspect the interior.

Good luck and let us know how it went down :D

Good tips, thanks!
 

XLR82XS

D M C
Jul 26, 2019
3,094
1,726
SWFL | Vegas
His reaction was totally normal like you'd get at a Best Buy.

The delivery experience is what you make it. My advice is arrive 30m early, check in with the delivery concierge inside the showroom and let them know you'll be outside in the delivery area inspecting your vehicles exterior. The delivery agent will come outside to greet you when its your turn at which time you'll inform the person you want to inspect the interior.

Good luck and let us know how it went down :D
That's exactly what I did for both M3 deliveries. I took delivery at Dania Beach - good experiences.
 

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