Follow-up to my post yesterday about the cock-eyed steering wheel... It's fixed now after an alignment at SC covered under warranty.
Details:
Yesterday SC wrote up that they "educated" the customer about crown in the road causing steering wheel to be off center and sent my wife away.
However, the steering wheel is off-center at the 1:00 position, which is opposite of what you'd expect - crown in the road causes car to go right, steering wheel should be either straight or turned left to counteract it. Also it was doing it in flat parking lots as well.
So early this morning I went and waited to be first in line... they remembered my wife and were very cordial when I said I didn't think it was due to the crown in the road. The tech of course tried to go through the entire explanation, roads are not very straight around here, parking lots are too small to tell, etc. He then offered to go on a test drive, with me in the passenger seat to show me. And as soon as we pulled out of the parking lot he straightened the wheel, pressed the accelerator, and said "Oh, it's THAT bad" as we veered left. We drove around the block and I told him the car is awesome (which it is) except for this minor thing. As we pulled back in he looked at the service bay and said it would take 30 mins to put it on the rack and do an alignment. I jokingly asked if he could just unbolt the steering wheel and then bolt it back on straight. He actually said he could do that faster, but that wouldn't fix it entirely and up to me. Which is interesting because I read elsewhere on the forum that it's not possible to do that. Anyways, maybe there are different revisions of the steering wheel mount or maybe he was pulling my leg.
So about a half an hour later the car was handed back and everything squared away now.
BTW, noticed they use Meguiars products for detailing.
To be clear, the car was tracking normally as far as I could tell, it was just the steering wheel was off center. So it probably doesn't bother most people. If you're one of those people that are bothered by it, just be assured that it can be adjusted if you want.
And the service center area was really impressively nice and clean. I guess no petrochemical lubricants to mess up the place. It was raining and they had someone riding one of the floor cleaners as cars pulled in, cleaning the floors!