Welcome to Tesla Motors Club
Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More.
Register

Major Bumper Damage Before Delivery

MaxEPR

New Member
Apr 17, 2017
4
1
Naples, FL
I was supposed to pick up my X tomorrow but the SC called me today and said that the front bumper was damaged beyond repair. They think it happened during transit but aren't sure. They have ordered a new bumper from the factory and said it should be at the SC in FLL within a week or so. I have several concerns. In order to tear up a bumper that bad, is there other damage that isn't visible? There are a lot of sensors and lights in the front bumper. Is the SC going to be able to replace the bumper and reinstall all those sensors to factory specs including calibration? Should I reject the delivery? Should I request a price reduction for a vehicle that now has "prior damage"? I'm new at this and don't know Teslas that well. Could some of the experts at TMC please give your opinions. Thanks in advance.
 

johnking

Member
Dec 23, 2017
77
73
North Bend, WA
After reading your message, I just looked up on Ebay to see what a Model X bumper would look like. It is possible just that piece got damaged. It has to be replaced as a whole from what I see.

upload_2020-6-25_17-28-46.png


They will replace all the sensors, lights etc. When you take delivery, just make sure that the fitting is good and there aren't any wobbly parts. look underneath the car as well as it should be tightly sealed. Not sure if continuous pressure from a transportation fastening belt during transportation had the frame crack.

upload_2020-6-25_17-47-0.png


Not sure about the price reduction options. If you find anything wrong, I think you can refuse delivery until it is fixed. I am assuming that will make sure that it is fully fixed before calling you in for delivery.
 

tinm

2020 Model S LR+ Owner
May 3, 2015
2,463
11,890
New Mexico, USA
After reading your message, I just looked up on Ebay to see what a Model X bumper would look like. It is possible just that piece got damaged. It has to be replaced as a whole from what I see.

View attachment 556397

They will replace all the sensors, lights etc. When you take delivery, just make sure that the fitting is good and there aren't any wobbly parts. look underneath the car as well as it should be tightly sealed. Not sure if continuous pressure from a transportation fastening belt during transportation had the frame crack.

View attachment 556406

Not sure about the price reduction options. If you find anything wrong, I think you can refuse delivery until it is fixed. I am assuming that will make sure that it is fully fixed before calling you in for delivery.

Will this X have a permanent record on its CARFAX history? I assume Tesla can no longer sell this car to you with a “clean history”?
 

dmurphy

Buster: 11/25/14 - 6/20/21. So sorely missed.
Supporting Member
Dec 7, 2018
3,768
5,106
New Jersey - Morris County
Will this X have a permanent record on its CARFAX history? I assume Tesla can no longer sell this car to you with a “clean history”?

Sure they can. Happens all the time and there's usually no requirement to disclose it.

Your brand new car might not be completely new after all

Truth be told... what difference does it make? As long as the title or Carfax aren't branded, what's the difference between a bumper being replaced at the service center vs. in "rework" at the factory? Realistically, nothing.
 
  • Helpful
Reactions: tinm

Uncle Paul

Well-Known Member
Nov 1, 2013
6,299
6,879
Canyon Lake,CA
For new car manufacturers no public records are kept for work necessary to bring a new production car up to standards.

They will put on a new bumper that is factory painted and replace any electronics or brackets that have even the slightest issue.

Happens all the time when transporting on car haulers or inside trains.
 

MaxEPR

New Member
Apr 17, 2017
4
1
Naples, FL
Thanks everyone for the input. Picked the X up on Monday. The "new" bumper has multiple scratches on the black trim along the bottom and several of the sensors in the bumper are giving erroneous warnings to "stop" (shows zero clearance on front of the X) when there is 40 feet or more of clearance. Mobile service is coming out on Friday to try and fix it. We will see. On a separate issue, the driver door and Driver FWD won't open without overriding it as the display screen is showing the obstacle arc on the left side of the X even though the car is parked in the middle of my driveway. Nothing around the car in any direction. Hope they can get everything fixed (and stays fixed) because I really like the car.
 

johnking

Member
Dec 23, 2017
77
73
North Bend, WA
Thanks everyone for the input. Picked the X up on Monday. The "new" bumper has multiple scratches on the black trim along the bottom and several of the sensors in the bumper are giving erroneous warnings to "stop" (shows zero clearance on front of the X) when there is 40 feet or more of clearance. Mobile service is coming out on Friday to try and fix it. We will see. On a separate issue, the driver door and Driver FWD won't open without overriding it as the display screen is showing the obstacle arc on the left side of the X even though the car is parked in the middle of my driveway. Nothing around the car in any direction. Hope they can get everything fixed (and stays fixed) because I really like the car.

Glad you like the car @MaxEPR !! Good luck with the Mobile service. I think a reset of the sensors or replacement should help. I do not own a Model X so perhaps other folks in the forum will be able to help if they have faced similar FWD sensor issues. As for the scratches at the bottom, my guess is the service center had to go out of their way to replace the bumper and should've been a tough seal at the bottom as its a brand new one.
 

Taoweiji

Member
Sep 20, 2019
68
21
Denver, CO
We had a similar situation. To make a long story short; used MX showed up with LOTS of damage not shown in the pictures, and damage to seats middle nad rear that there were no pics off. We refused delivery. Now trying to get our $$$ back and looking for a different car.
 

Products we're discussing on TMC...

About Us

Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.

Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


SUPPORT TMC
Top