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Middle seatbelt "trim" piece broken

Discussion in 'Model S: Interior & Exterior' started by mandoskippy, Sep 29, 2017.

  1. mandoskippy

    mandoskippy Member

    Joined:
    Sep 29, 2017
    Messages:
    5
    Location:
    Wisconsin
    Hey all - New Tesla Model S owner here. I noticed the other day that the plastic trim piece that the middle rear seatbelt emerges from broke. I do have kids, but only two, and we rarely use that. (We have given rides to friends, I am guessing that is when it happened. But, I am not sure how this could happened, and that it even should have happened. I contacted the Tesla Service center near me, they asked me to send pictures, I did, heard nothing. Next day, I asked for a follow-up and they said they got the pictures, and that a service manager was going to look at it. 3 days later, nothing. I sent two emails asking for follow up, and am met with silence.

    I guess what should I expect after dropping Model S money on a new car? I feel like this is something I should at least get a call back on or some communications... but I've never owned a brand new car before, so maybe I am out of line in thinking some feedback would be appropriate.

    Thoughts?

    Thanks!
    John
     
  2. jelloslug

    jelloslug Active Member

    Joined:
    Jul 21, 2015
    Messages:
    2,210
    Location:
    Greenville, SC
    Give them a call and see what's up. It seems that some service centers handle emails better and some of them handle phone calls faster. I agree that there should be better uniformity though.
     

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