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Missing equipment upon delivery of M3

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After delivery of my Model 3, a couple things were missing: the SAE J1772 charging adapter, and the lug nut cover puller. I know the young fellow who delivered the car must have taken the puller, but the charging adapter, I don't know. It possibly wasn't delivered at all. I've notified tesla.com/support four times of this problem with no reply whatsoever. I should've checked out every detail before accepting delivery, but was too happy just staring at the car!
 
After delivery of my Model 3, a couple things were missing: the SAE J1772 charging adapter, and the lug nut cover puller. I know the young fellow who delivered the car must have taken the puller, but the charging adapter, I don't know. It possibly wasn't delivered at all. I've notified tesla.com/support four times of this problem with no reply whatsoever. I should've checked out every detail before accepting delivery, but was too happy just staring at the car!
I don’t remember getting the lug nut puller but you should have the charging adapter. I’d just contact the SC rather than support.
 
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I bought the hub cover and the lug nut covers but they didn't come with the puller. Everyone except a kid maybe 8 or under should be able to pull the lug nut covers with their fingers. They come right off, but are tight enough to be retained at speed. Over a 2,800 mile trip I didn't lose any, and the highest speed I reached momentarily was 106 MPH. The average speed was around 70. (and there went my ability to get a preferred rate for insurance from Tesla :rolleyes:)
Unless you actually saw the man take the charging adapter, or positively knew it was there prior, I wouldn't jump to conclusions.
 
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My lug nut cover puller was in the glove box in a little cellophane bag. Like others have said, not much to it. You could probably make one by bending a 3” piece of heavy-gauge wire. Just ask them for it.

J-type adapter and NEMA 14-50 are critical pieces of equipment. That was just an oversight. They can probably take them from somebody else’s yet-to-be-delivered Model 3