As soon as I was assigned a VIN I ordered a 240v mobile connector adapter so I would be ready for level 2 charging upon delivery. My garage is connected to my laundry so the dryer's NEMA 14-30 outlet is convenient for charging my vehicle. Unfortunately, the 14-30 adapter cable was listed as sold out in Tesla's online store. They did however have 6-50 adapters in stock. Since I knew I'd need a splitter anyway so that I could keep the dryer plugged in, I ordered a splitter with a 14-30 plug, a 14-30 receptacle and a 6-50 receptacle, and a 6-50 extension cord (both from Amazon). I ordered the 6-50 adapter from Tesla and it was due to arrive 2 days before DoD. The final setup would be: splitter plugged into 14-30 wall outlet, dryer plugged into splitter's 14-30 receptacle, extension plugged into splitter's 6-50 receptacle, Tesla adaptor plugged into extension. The splitter and extension arrived right on schedule, but FedEx tracking status on the adapter went to delayed. I took delivery of the car with only level 1 charging available at home.
I gave it another week and when it didn't show or change status or any update whatsoever on the tracking I called FedEx who said they'd open an investigation. No reply from them after several days so I called again and they told me they'd lost the package and Tesla would need to file a loss claim. I contacted Tesla through [email protected] twice with no response. I also called my nearest Tesla showroom where picked up my car and they basically said they couldn't help me. I applied through the app for a "return" with the reason "took too long to arrive". That seemed to work fine so I went ahead and placed a new order for another 6-50 adapter hoping it wouldn't get lost this time. Then Tesla emailed me a few hours later with instructions for sending back the item I never received, saying they'd refund once they get the item back.
I tried to contact them by email again, but still no response, so I contacted the CC issuer and disputed the payment. Even that didn't spur Tesla into any action as far as contacting me, so I just waited for the second 6-50 adapter. I received the package for the second order from FedEx today. Tesla had simply put a shipping label on the retail box, rather than putting it into a proper, corrugated shipping carton. Unsurprisingly the retail box had split open in transit and the contents was spilling out. This gave me a pretty good indication of why FedEx had lost the first order: it probably split open in transit, the adaptor fell out and ended up who knows where. To make matters worse, they sent me the wrong adapter. They sent me a 14-30 adapter, which is what I originally would have ordered if it wasn't listed as out of stock. Of course, it isn't compatible with the splitter and extension cable I bought for the 6-50, meaning I still don't have any way to do level 2 charging at home. I emailed Tesla again but I have no confidence they've suddenly had a customer relations epiphany. Love the car, hate the customer service.
I gave it another week and when it didn't show or change status or any update whatsoever on the tracking I called FedEx who said they'd open an investigation. No reply from them after several days so I called again and they told me they'd lost the package and Tesla would need to file a loss claim. I contacted Tesla through [email protected] twice with no response. I also called my nearest Tesla showroom where picked up my car and they basically said they couldn't help me. I applied through the app for a "return" with the reason "took too long to arrive". That seemed to work fine so I went ahead and placed a new order for another 6-50 adapter hoping it wouldn't get lost this time. Then Tesla emailed me a few hours later with instructions for sending back the item I never received, saying they'd refund once they get the item back.
I tried to contact them by email again, but still no response, so I contacted the CC issuer and disputed the payment. Even that didn't spur Tesla into any action as far as contacting me, so I just waited for the second 6-50 adapter. I received the package for the second order from FedEx today. Tesla had simply put a shipping label on the retail box, rather than putting it into a proper, corrugated shipping carton. Unsurprisingly the retail box had split open in transit and the contents was spilling out. This gave me a pretty good indication of why FedEx had lost the first order: it probably split open in transit, the adaptor fell out and ended up who knows where. To make matters worse, they sent me the wrong adapter. They sent me a 14-30 adapter, which is what I originally would have ordered if it wasn't listed as out of stock. Of course, it isn't compatible with the splitter and extension cable I bought for the 6-50, meaning I still don't have any way to do level 2 charging at home. I emailed Tesla again but I have no confidence they've suddenly had a customer relations epiphany. Love the car, hate the customer service.
