Mine's an NHS lease through Knowles. They use Arnold Clark Vehicle Management as the lease manager so there is a lot of he said she said, especially when Tesla is involved as well. They kept me updated really well though. I got mine during lockdown in about three weeks. Arnold Clark were officially closed to new business at the time but I sent them the AA breakdown report for my car at the time and that it wouldn't be covered if it broke down again and I was dependent on a car for work, so they expedited things for me. I think they are quite experienced with the Tesla way of things now.