Went to pickup our Black/White yesterday after rejecting the 1st one on 3/18.
Walked up to a Black/White, different name/VIN, walk around looking at all the cars in the pickup area, find a Black/Black in the pickup area with my name in it. Walk in, let them know there's a problem and get that look like, we don't make mistakes like this.
Manager started scrolling through everything on his laptop, had someone flash the lights to verify the VIN of the car, after 5-10 minutes he closes his laptop and walks out of the area, he wasn't happy.
Sales advisor comes over and tells us the system should have warned him when assigning a car that wasn't a match to our order before it processed and it didn't.
They brought this car from Chicago inventory to St. Louis for us so nobody is very happy at this time.
I told them I would take it but wouldn't pay full price for the car since it's not what I ordered, the Service Center has accepted the offer but needed approval from higher up... I doubt it gets accepted, but I had to throw it out, if not we will be back to the VIN waiting game and a May/June delivery after ordering on 1/2.
Our original pickup for this car was on Tuesday 3/30 at 5pm and believe we would have a better chance of them taking our offer if this was all discovered late in the evening on the 2nd to last day of the quarter.