Thanks to everyone who responded to my earlier post with all your info and guidance. A few days ago I’d scheduled a test drive just to see what I’m in for when I finally get the car (tl;dr - omg loved it, totally different experience than ice cars, can’t wait to own it permanently!!).
Anyway, while I was there, I asked why no one was answering their phones, like ever (was met with feeble excuses). However, I did manage to get one of the service advisors to help me with what I originally wanted all along (remove my trade-in coz CarMax beat their offer by a whopping $2k). So my trip to the Tysons location was someone fruitful.
Anyway, I’m also glad there’s now a new service center located in the Sterling area. WAY closer to me than the Tysons location.
And now back to waiting.