Hi all, I've had a Model S for just over a little over 1 year now and while I love it, I've been reporting a consistent problem with it for almost the same amount of time and I'm getting nowhere. The car grounds when in Standard mode when I reverse down the drive. I've set up various auto sensing locations around the house but the problem is I pass by the side of my house at a speed that prevents the suspension rising. I then turn off the main road, travel 50 metres or so then reverse down the drive. Every now and again the suspension decides it's not going to rise, despite knowing it's in an auto sensing location, I reverse then the car grounds with a huge thump (effectively crashes into the ground). It's frustrating as it hits the ground hard and is a real shock to everyone in the car, never mind the damage. The drive does have a dip but I've also got a BMW M3 which is fine, but not the Tesla in Normal mode. Tesla are refusing to accept it's a problem, despite providing images. They say an engineer in the workshop has taken a look and it's not a problem, it's been escalated and the response is that it's not an issue. They also mentioned that because I'm the only person who has experienced and reported it then it's not a bug. If I can find others who have the same problem then they will look at it again. My view is that this is a software bug and it can't be hard to fix it by retrying the suspension if the speed is within the parameters. It's a computer so checking every 1 second can't be hard. The fact is, it just sits there saying it's in an auto sensing location but the suspension stays at Normal. It takes me around 20 seconds to get to the house after hitting the geo fence. Has anyone experienced the same? If you enter a geo fence too fast for the setting will it ever change while inside the geo fence or does it just sit there saying "yes, I know I should raise but I'm not going to?" I have to say that I'm really disappointed in the customer service. I bought Tesla to support the idea of technology led improvements but if we can't provide positive feedback then what else, other than lost opportunity, is being missed? I love the car but this is a big problem so any help from others would be welcome. Regards, David.