Hoping for some guidance/someone to talk me off the ledge here...
We took delivery of our 70D on 7/17 and it worked flawlessly for about the first 6 weeks (including a road trip from Colorado Springs, CO to Park City, UT). Since that time, I've experienced some significant technical issues that I will outline here, but the car has been operable:
1. LTE connectivity - this was the first thing I noticed. Car would come off WiFi at home and then just go to nothing. Seemed odd considering the fact that I had great signal strength for the previous 6 weeks, including some fairly surprising spots while on said road trip. I believe this was related to the software update around he same time that seemed to cause shuddering and LTE issues for some. I also noticed the shuddering, but didn't come up as a red flag for me.
2. Connectivity to iPhone app - I noticed as well that the app would just spin and spin, saying "trying to wake-up the car" and getting nowhere. As I already noticed the connectivity issue, this wasn't much of a surprise, but an annoyance as I was trying to put the car in valet mode after leaving it with a restaurant valet and forgetting to do so prior.
3. Internet radio sporadically working - using Slacker, one song would play and then just spin as if trying to download the next. I pressed the button to advance to the next song and one more would play, and then spinning again. Eventually I would see a error asking me to log into my Slacker account, which of course it already was, but trying to "reconnect" the account would fix it again for one song, and so on.
[Around this point is when I first called the Tech Support hotline. I was driving at the time and they said there was nothing hat they could do until I got to my location, but confirmed it showed Offline for them as well. The rep gave me instructions to perform a soft reboot by pressing the steering wheel scroll wheels and cycling through to the T logo, rinse and repeat, once I got to my destination. Ironically, I was going for window tint where the car would be sitting in a shop for a few hours. Would have been nice to have connectivity with my iPhone app so I could keep an eye on it.]
I attempted the soft reboot twice at the shop, did not seem to fix the issue as I still had no connectivity through the app. However, my Slacker seemed to be working better or at least was playing a song when I exited the car.
4. GPS stopped working a couple days after I first noticed the connectivity issue. Red arrow no longer tracking my location, but instead appeared permanently fixed at my home where it last worked. This was a much more significant issue than I first realized because of all the things tied into GPS. For example, Homelink stopped appearing in my driveway because of course the car didn't know where it was. I attempted another soft reboot while at home and on WiFi, and was able to connect to the car through the app, but GPS did not come back.
5. Car clock 2 hours off (on Eastern while in Mountain) - using the phone app, I was now able to see the car's location was showing somewhere outside of Quebec City, which explained the Eastern time zone and clock issue. The car was at home in Colorado. Another soft reboot and at least the time came back, but GPS was stuck at home.
I called Tech Support again and got a service appt scheduled. No small task as the closest one is an hour away from me and the only appt they could offer me was at 3:30 on a Tuesday, which means leaving work and a lot of time on my part. No evening or weekend appts are available EVER, per the woman at the SC who I talked to. Not very customer friendly in my book and I was pretty disappointed to hear that.
When I pulled in for my appt, the car connected immediately to the SC WiFi and showed the correct location in Denver. When the advisor came out, we drove around the shop and the red arrow followed. Of course it did. Because why wouldn't it work perfectly now at the SC? They pulled the LTE fuse to reset just to be sure, and I was fine all the way and for a day after. But guess what doesn't work anymore? That's right, my GPS. If I reboot, I *may* get one trip out of it. But when I park, location is again frozen when I drive off to come back home. For example, I ran to Whole Foods in Colo Spgs last night, parked and then drove home. The car today is still showing me somewhere in Colorado Springs with just a solid gray screen (not at home, outside of the city). And guess what's also back? My current time is 8:47AM and the car is showing 12:47AM. I'm attaching a photo of the screen for reference.
This weekend was Labor Day and we took a mini road trip to Glenwood Springs. Here again the GPS issue is bigger than just Nav because the car no longer knows where it needs to stop for a charge, causing some significant range anxiety on my part. There were some folks on a test drive stopped at one of the superchargers with us and asked how we liked the car. I found myself for the first time saying, I'm not in love, which is a little bit heartbreaking after spending 100K and being a shareholder.
On another note, I called and escalated this issue again on Friday before the weekend to the SC. It's Wednesday morning and still nothing. Trying to call them goes to voicemail, as I'm finding to be the norm.
Would appreciate hearing from anyone who has experienced something similar...thanks.
-Brie
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