I received my MX towards the end of March. There were 3 due bill items that I found in the factory pickup. Over the next week, upon closer inspection, I found another ~22 issues, plus the recall of 3rd row seats. Early April, I went over my local SC and they said that their manager was only allowing a single MX per week in the shop and so the next available slot was April 25th.
My car has been there since the 25th and yesterday I found out that it was 4th in line to be inspected. To be clear, nobody has even looked at the car between the 25th and 4th. The service manager told me that 4th would mean that it would likely be looked at either today or tomorrow. He also said the current backup is 2 to 3 weeks.
Besides the above, the communication has been less than stellar. I called the Wednesday before bringing it into the shop to confirm that a loaner would be available. They said that the service rep would call me on Friday or Saturday and they never did. When I brought it in, they told me they were backed up and would probably be 2 days before they could look at it and then give me a call. I left with a Chrysler since they have no Tesla loaners. On Friday 29th, I called and they said a service manager would return my call. Never did. On Monday the 2nd, I called and they said a service manager would return my call. Never did. I called again on Wednesday the 4th and they said a service manager would return my call. At this point, I told them that I hadn't received a call back the first 2 times. About 10 minutes later, the service manager called me and gave me the info in the 2nd paragraph.
Of course it's disappointing. But mostly I want Tesla to address the 25 issues. That would make me a happy customer. We'll see how it goes.
My car has been there since the 25th and yesterday I found out that it was 4th in line to be inspected. To be clear, nobody has even looked at the car between the 25th and 4th. The service manager told me that 4th would mean that it would likely be looked at either today or tomorrow. He also said the current backup is 2 to 3 weeks.
Besides the above, the communication has been less than stellar. I called the Wednesday before bringing it into the shop to confirm that a loaner would be available. They said that the service rep would call me on Friday or Saturday and they never did. When I brought it in, they told me they were backed up and would probably be 2 days before they could look at it and then give me a call. I left with a Chrysler since they have no Tesla loaners. On Friday 29th, I called and they said a service manager would return my call. Never did. On Monday the 2nd, I called and they said a service manager would return my call. Never did. I called again on Wednesday the 4th and they said a service manager would return my call. At this point, I told them that I hadn't received a call back the first 2 times. About 10 minutes later, the service manager called me and gave me the info in the 2nd paragraph.
Of course it's disappointing. But mostly I want Tesla to address the 25 issues. That would make me a happy customer. We'll see how it goes.