I got the same message today. Are they going to offer courtesy car?
Maybe ask them? I had a service appointment in Ottawa a couple of weeks back and got a Model 3.
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I got the same message today. Are they going to offer courtesy car?
I was told told an Enterprise car rental would be provided.I got the same message today. Are they going to offer courtesy car?
Got a text today saying that my Model Y is on its way from Fremont to the Calgary Service center (would be really nice if we got one for Edmonton) tentatively scheduled pickup for 26th of October. Still no Vin number.
Did you check the documents section (lower right corner) of your Tesla account webpage? You may see a document or two there that has your VIN.
Yes I have almost every day, still only shows order number. My Tesla account is also still showing the delivery estimate of 3-5 weeks when we are almost at the 9 week point, it was a couple weeks after I got the deliver notice text that my Tesla account updated. At this point I would not be surprised if I have the car before the website is updated.
Status update:
Got a text today saying that my Model Y is on its way from Fremont to the Calgary Service center (would be really nice if we got one for Edmonton) tentatively scheduled pickup for 26th of October. Still no Vin number.
Here's my Model Y story. Ordered on September 4th with these specs: Long Range All-Wheel Drive, All Black Premium Interior, Deep Blue Metallic, 19’’ Gemini Wheels, Autopilot, Full Self-Driving Capability. I live a little north of Edmonton, and on the website it said I wasn't eligible for home delivery so it said we would need to pick up in Calgary. Our service advisor called that day and said they could actually do home delivery, and we could expect it by the end of September. On October 5 I got a text saying my Model Y was on it's way to the delivery centre and to book an appointment, so I booked for October 10. I talked to my service advisor and I said I would be fine driving to Calgary to get it, as I read on these forums that you could have them look at and fix some issues right away while at the service centre. I think I got my VIN around October 5th as well. They did say the date was tentative, as there could be delays in it arriving in Calgary. I got a call October 8th saying it did not arrive yet, and we rescheduled for October 17th. On October 16th they called and said that it arrived in Calgary but there was some paint bubbles on the trunk that were outside their standards that they wanted to fix. They said they would reach out to some places and let me know when it would be done by. They said the work was to be completed October 24th and offered to do a home delivery, and I scheduled that for today, October 26. It arrived in front of my house today at 3:45pm. I haven't gone through the full checklist yet but it looks amazing. No obvious defects or alignment issues, and everything inside and out seems to be working. Drove it around for the next few hours and it is so much fun, autopilot was working great even in the dark and rain (only issue was it missed the 100km sign and still thought the speed limit was 70km in a few places). Everyone I dealt with provided great customer service and despite the delays I am very satisfied with the whole process. FYI I ordered Weathertech floor mats on Sept 11th and they still haven't arrived, I put paper mats down because I can't bear to get it dirty. View attachment 602767 View attachment 602766
I was told told an Enterprise car rental would be provided.
To update my original post above on Sept.30, Excellence Auto emailed me the next day on Oct.1 to indicate Tesla had approved all "repairs" to the vehicle and the necessary parts would be ordered. As of today, Oct.17 I have not heard back from Excellence Auto.
Also, during my initial visit to Excellence Auto where I was required to point out again all the delivery issues I had already pointed out to the Tesla SA, they indicated to me they could not handle the repair to my driver's seat which was delivered with a large wrinkle in the faux-leather along the base. They said I had to take the vehicle to a Tesla Service Centre for which I now have an appontment booked this coming week on Oct.22 at the Railside Road location. And in addition to the seat issue, I've added an additional item for service which is a loud clicking sound during acceleration/deceleration which has been reported by other owners and possibly related to an axle assembly issue. It's unclear if this work can be performed while I wait or if Uber credit or a loaner will be provided.
So to recap: I now have two upcoming visits at two different service centres for two different sets of delivery items requiring repair - of which only one visit is currently scheduled and the other is in limbo.
May I ask those who have recently picked up your Y, what is your VIN?
Ordered on the 27th of October and got a VIN assigned today, it is in the 61xxx range and I find it very strange seeing people are reporting they are getting 70xxx+ VIN
May I ask those who have recently picked up your Y, what is your VIN?
Ordered on the 27th of October and got a VIN assigned today, it is in the 61xxx range and I find it very strange seeing people are reporting they are getting 70xxx+ VIN
May I ask those who have recently picked up your Y, what is your VIN?
Ordered on the 27th of October and got a VIN assigned today, it is in the 61xxx range and I find it very strange seeing people are reporting they are getting 70xxx+ VIN
Did your VIN appear in your online account or did you get it from your advisor? I'm waiting for mine and trying to understand where I will get it first. I'm also worried about getting a VIN not in the 70XXX series.
I have received a text message for scheduling my pick up, then the VIN showed up in my account. I am going to talk to my SA tomorrow and ask for more info on this. I would like a 70xxx+ model as well, but I am still going to check out the vehicle.