I have a 2' crack in the top glass of my model Y. I used the Tesla app to schedule and appt but was later told by the first 2 service centers I was scheduled at (Watertown and Dedham), that they don't replace the top glass. They suggested I use Safelite Auto glass. After a few calls I found out that Safelite will also not replace that section of glass. I did get referred to Peabody Tesla and they do replace that section and have the glass in stock. I wanted to post this so others form Massachusetts can hopefully go directly to Peabody and avoid the hassle. It would be very nice for the app to limit appointments to service centers that can do the work.
I'm scheduled for next week. This damage is covered by insurance (seems to be a rock chip that started the crack). Normally you would just go to the glass shop, they would do the replacement and bill insurance directly (at least that's how it works in MA). The service center doesn't deal with insurance so I will have to pay them directly and be reimbursed by my insurance. I have let my insurance company know about the damage and will update this post on that process as I go through it.
I'm scheduled for next week. This damage is covered by insurance (seems to be a rock chip that started the crack). Normally you would just go to the glass shop, they would do the replacement and bill insurance directly (at least that's how it works in MA). The service center doesn't deal with insurance so I will have to pay them directly and be reimbursed by my insurance. I have let my insurance company know about the damage and will update this post on that process as I go through it.