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My CPO Play By Play

UPDATE 5/10 - The windshield supposedly arrived at the San Diego service center on 5/4. The car arrived at 5/9. My delivery advisor scheduled pickup tomorrow at 10:15. I called her this morning to make sure that we were still on track. She said that the service center cannot find the windshield. They need to investigate, and I won't be able to take delivery tomorrow. This is beyond frustrating.
 

M|S|M MYP

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UPDATE 5/10 - The windshield supposedly arrived at the San Diego service center on 5/4. The car arrived at 5/9. My delivery advisor scheduled pickup tomorrow at 10:15. I called her this morning to make sure that we were still on track. She said that the service center cannot find the windshield. They need to investigate, and I won't be able to take delivery tomorrow. This is beyond frustrating.

This isn't surprising by any means.....sorry you have to go through this. Not that it makes you feel any better but after 2 weeks of my car being at the SC fixing my pano roof, the service manager called me yesterday and told me that while testing the repairs on my car, they took the car on the freeway and a truck in front of my car released some object and scratched my hood and front bumper.....I don't have anything to say anymore. I just told him 'dont call me until my car has all the issues resolved and looks brand new again'
 
UPDATE 2 - 5/10 - At lunch today, I drove to the San Diego service center. I told the valet what's been going on and asked if I could see the car to get an idea of what condition it's in. He looked it up on his computer, and told me that it wasn't there, but it should be at the delivery center about 2.5 miles away.

I arrived at the delivery center and connected with the lead delivery service guy. He told me that the car actually just got unloaded from the truck about an hour ago. It's interesting that my delivery advisor said that it arrived Tuesday night, but I literally saw the delivery truck there still unloading cars. He told me that there is no sign of the windshield, but they might be able to transfer one down from Orange County today or tomorrow. He was super nice and is definitely doing everything he can to get the car delivered to me.

He let me go in the lot in the back to inspect it. Overall the car is in very good shape for 83,000 miles. There was a little curb rash on a couple of wheels, but nothing that I'm concerned about. The tires looked like they are brand new. There were just a couple of scratches here and there as to be expected with a car with this age. It looked like some of the weather stripping of the sunroof is aging, and he told me that they can replace that for me.

The car is covered in dust and bird poop, so I took some "before" pictures. It will be nice to see the "after" pictures after the detail!

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M|S|M MYP

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Supporting Member
Feb 20, 2018
4,490
45,776
USA
UPDATE 2 - 5/10 - At lunch today, I drove to the San Diego service center. I told the valet what's been going on and asked if I could see the car to get an idea of what condition it's in. He looked it up on his computer, and told me that it wasn't there, but it should be at the delivery center about 2.5 miles away.

I arrived at the delivery center and connected with the lead delivery service guy. He told me that the car actually just got unloaded from the truck about an hour ago. It's interesting that my delivery advisor said that it arrived Tuesday night, but I literally saw the delivery truck there still unloading cars. He told me that there is no sign of the windshield, but they might be able to transfer one down from Orange County today or tomorrow. He was super nice and is definitely doing everything he can to get the car delivered to me.

He let me go in the lot in the back to inspect it. Overall the car is in very good shape for 83,000 miles. There was a little curb rash on a couple of wheels, but nothing that I'm concerned about. The tires looked like they are brand new. There were just a couple of scratches here and there as to be expected with a car with this age. It looked like some of the weather stripping of the sunroof is aging, and he told me that they can replace that for me.

The car is covered in dust and bird poop, so I took some "before" pictures. It will be nice to see the "after" pictures after the detail!

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OH man....word of caution on the weather stripping....that is how i got into my whole ordeal with my car. Make sure that they test drive the car and that there is no wind noise at low and high speeds because in my case at least...they supposedly replaced all the stripping and the first time it was wind noise and low speed and the 2nd time it was wind noise at high speed and also make sure the car is free of scratches when you take delivery...just my $0.02 to help you out.
 
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M|S|M MYP

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@BlackS, if they don't address it at delivery but say that I can come back to get it replaced, what documentation did you get in writing from them that says that they will fix it? I know that I have the bumper to bumper, but it would be nice to have some assurance that they will fix it later without any issue.

Honestly....i didn't notice until after i took delivery and they were nice enough to go ahead and take care of it for me. But, i would definitely point that out to them and have them note it, along with everything else you would like fixed and see what they can/cannot approve.
 
Nice! But from what I've heard, there won't be a detail from Tesla.....just a courtesy wash and quick vacuum.

That's one of the reasons why I started this thread...to get more data points on exactly what Tesla is doing with these "non-refurbhshed" cars.

The delivery service manager told me that he has a small army of "detailers" in the DC, and he told me multiple times that they were going to give it a detail. There was even a small scratch in the pano roof applique, and he told me that they would address it.

Of course it doesn't mean anything until they deliver, but it seems like it's encouraging.
 

M|S|M MYP

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Feb 20, 2018
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That's one of the reasons why I started this thread...to get more data points on exactly what Tesla is doing with these "non-refurbhshed" cars.

The delivery service manager told me that he has a small army of "detailers" in the DC, and he told me multiple times that they were going to give it a detail. There was even a small scratch in the pano roof applique, and he told me that they would address it.

Of course it doesn't mean anything until they deliver, but it seems like it's encouraging.

Man,

I would really look hard for any water spots left over, that is the one thing i can tell you...for some reason, the paint on Teslas are so soft, they show every little hard water spot even if its just been left on for a day.
 
UPDATE 5/12 - For the past few days I've been talking back and forth with the service delivery manager. They still have no idea where the original windshield is, and they have no idea when they can get a new one. Due to the red tape with the trade in mileage limit and that my family came down to visit for Mother's Day weekend, they said that I could take delivery this weekend and they would replace the windshield once it arrives.

I arrived at the delivery center and was greeted by the front desk lady. They had us wait in the front area while our delivery specialist got everything ready. About 10 minutes later, the delivery specialist arrived and brought us back to the delivery bays. There were about 12+ bays...every single one was filled with a Model 3 except for mine. He brought me to my Model S and told me that we would be doing a thorough walkthrough of the car to make sure that everything is in good condition.

When I walked up to the car, I couldn't believe that it was mine. I saw the car the day before covered in dust and bird poop, but today it looked like a brand new car. The paint was shiny and spotless. Every inch of the exterior and interior was meticulously detailed. No dirt on the floor mats, cup holders, trunk, frunk...anywhere. Apart from some barely noticeable wear spots on the steering wheel and seats, you would have a hard time believing that this was a used car.

The delivery service manager told me that I could go around the car, and if I found anything (within reason) that needed to be addressed, they would do their best to take care of me. The original charging cable was not in the car, so they gave me a brand new second generation UMC, and he even threw in 2 J1772 adapters! I guess I can sell the extra one I bought beforehand. He even offered to gift me a new High Power Wall Charger due to the inconvenience with the windshield.

At every point of the delivery process, in no way did I feel that I was treated any differently than somebody picking up a new $130,000 Model X, even though I only paid $35,500 for the car. They even said that they could transfer my license plates to my new car for me, even though I was told by another employee that it couldn't be done. They did have to draw up some new paperwork to pass on the DMV fees, so we left in my old car to grab lunch and came back an hour later.

Overall I am absolutely thrilled with the car. I don't know what the experience was like before the "non-refurbished" process, but mine was pretty damn good, and they seem to be willing to fix little things here and there for no additional cost. The delivery advisor told me that they have become more picky about the cars that they bring in now for the CPO process since they are not going through a refurbishment.

Having said all that, each individual person that I have dealt with during this process has been exceptional, but there are a lot of issues that Tesla as a company needs to figure out to make the CPO process better. Here's some of the issues along the way:
  • Car was listed with a broken windshield...why wasn't it replaced in the first place before listing for sale?
  • It took them 11-12 days from the time that I put the deposit down to even place the transfer order from the Bay Area to San Diego. It took another 4-5 days for the car to transfer down once in transit.
  • They ordered and shipped a windshield down to the service center in San Diego to be replaced when the car arrived, but somehow the San Diego service center "lost" it. I'm thinking they inadvertently put it on another car.
  • I was told that I could not exceed 500 miles on my trade in car even though the delay was due to their issues. I drove my wife's car as much as I could to keep the mileage down. When I actually traded in my car, they said that the 500 mile limit was not correct, it was actually 1,000 miles.
  • I was told that Tesla absolutely cannot help with transferring custom license plates. When I took delivery they said that it was no issue and processed the paperwork for me. The funny thing about this one is that they said asked why I didn't request it beforehand since it would have sped up the process.
Overall, I am absolutely thrilled with the car and each Tesla employee that I interacted with. The car looks incredible for having 83,000 miles, and now I finally know what the "Tesla grin" is!

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That's awesome to hear @Noah8!! Congrats, the car looks like it's in excellent condition aesthetically.

I was really on the fence about buying a used car from Tesla after the new policy came into effect and hearing the few recent horror stories. But after seeing your results, I'm gaining back some faith. (As if my blind faith in Tesla and Elon weren't enough lol)

I'm now just waiting for the right MS at the right price to come along and I'm clicking the purchase button. But I still have my eyes glued to these posts to watch for anything else I should be aware of. What I've taken from everyone's posts are 'proceed with caution', 'don't sign for the car unless I inspect it in person', and 'be extremely patient' with their proposed target dates.
 
I'm now just waiting for the right MS at the right price to come along and I'm clicking the purchase button.

I did exactly that entirely on my own, punched my own damn button and I'm very pleased with my choice. I got exactly what I wanted with only a few options I wouldn't have spec'd. I guess I'll have to learn to live with leather. Bummer.

But I'd still recommend talking to a CPO adviser, especially if you're not seeing what you want. Know what you're looking for (color, trim, options, mileage, ...) and see if you can get them to cull the back list for you. You might try:

Samanthajoy Fatlan
[email protected]
206.639.8622​
 
I wonder if they saw this thread and all the other negative ones about CPO and decided to make sure yours was perfect.

Because we know other forum members have had to refuse delivery because their car was delivered in poor condition so what they did for the OP, they have not done for everyone.

I guess the moral of the story is to create a well publicized thread documenting and detailing everything as soon as you put down a deposit for a CPO car :p
 
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