My Delivery Experience - Turned Out Well

[DDrawer]

VIN 86xx picked up 6/17View attachment 553125 at Tampa, FL SC.

Car looked perfect to me. SC was spotlessly clean and uncrowded despite having many Y's lined up for deliveries scheduled 30 minutes apart. I can't say enough about how pleasant and helpful the delivery people were. All in all a great experience and the 135 mile drive home capped off a perfect day. The car performed flawlessly and was really a thrill to drive.

Good luck to all who are still waiting. I hope your experiences are as good as mine.

I see many bugs have met their fate on your initial drive hahaha. Seems pretty standard for FL. Looks great though! I'm excited to get my white one.

 

[azjohn]

Its a Christmas Miracle!

 

[dandrewk]

I did NOT have a good delivery experience with my Model Y this week, not even close. This was different from my Model 3 delivery in 12/18, which went well.

My first Model Y was shipped in early June to the Dedham, MA Tesla Office, where it failed its inspection and Tesla's efforts to "rectify" the situation, so I never received that one. The second Model Y was shipped to Paramus, NJ Tesla Office, where it passed inspection but took a long time to get delivered.

First, I was told by my "Delivery Specialist", based in Las Vegas, via email that the car would be delivered last Friday (June 12), but given no time for the delivery. The email said the driver would call me. That never happened.

Tesla contracts with a third-party carrier in situations like mine (delivery to Vermont), and they take a very "hands-off" approach in the process. I was repeatedly told that Tesla was not responsible for the third-party carrier, not could they give me any information regarding who this carrier was, when the car would be delivered, or how I could contact them.

I had to call Tesla-Paramus numerous times on Friday to find out the status of my delivery, and I had to take the day off from work because I had no idea when the car might arrive and I wanted to be home to inspect the car. (I think "Lance", the manager, was tired of me by the end.) I kept being told the car was still in Paramus, and MIGHT be picked up late in the afternoon from NJ for delivery on Saturday.

I called Paramus-Tesla on Saturday and was told the third-party carrier got into an accident before getting my car, but that it would be picked up by another carrier on Saturday afternoon and delivered on Sunday. But I never heard from Tesla or the third-party carrier on Sunday either, and wasted another day.

So I called Paramus-Tesla on Monday and was told it would be picked up that afternoon, and delivered on Tuesday. I was told the third-party carrier would "reach out" (as if that was a huge gesture!) to me to let me know when s/he would arrive. That never happened.

Purely by chance I was home from work on Tuesday afternoon and a gentlemen drove up with my Tesla on his little trailer. He had a hard time communicating in English. He handed me the keys and a form to inspect the vehicle and just drove off, without even saying goodbye.

The car has several issues, including a non-functional front passenger door handle (see photo) and some "form/fit" problems, which meant I had to schedule a Mobile Technician within 5 minutes of receiving the car.

I sent numerous emails to my "Tesla Delivery Specialist", who apparently doesn't work Friday-Monday, and got no help from her during that period (why isn't there someone who backs up the delivery specialist when she is not working?). Nor have I heard from her since. Very frustrating.

For $55 K the car delivery experience should be pleasurable, satisfying, re-assuring, including a car that has passed a very careful quality control inspection (like functioning doors!), etc. Instead it was a week-long struggle to get information and when the car was delivered it had problems. The car drives great and I believe in Tesla. But this was NOT a good show on their part.

It seems the issues you describe should be easily fixed, at least according other similar reports. When done, I bet your second to last sentence will be just about all you remember from the episode.

BTW, it was always difficult to get the DA assigned to my order on the phone. Whenever she didn't pick up, I opted to press "0" which connected me to an available DA. I ended up talking to several different DAs over the weeks leading up to delivery, and each one seemed competent and motivated to help as best they could.

But then, my car only had to travel nine miles from the plant to the delivery center. Hope it turns out well for you.

 

[tsottile]

ok, update on my model y the replacement car for my cracked roof glass was ready for viewing I wanted to see it before I changed the vin number with the insurance co. I was very please with the replacement I could not find anything to bitch about. Good news I pick it up on Monday.

 

[Tj323]

Picked my white/white, 20”, FSD baby up today in OMills, Maryland and she is PERFECT !!
They cleaned her up,, seats folded fine, no alignment issues, no panel gaps or paint concerns!!
I really do believe that some peeps problems are the Tesla shops in their state !
Btw, vin is 145xxx

 

[SparkyTX]

(posted here from my FB post as many in forum "don't do Facebook")

Overall, just short of perfect. The delivery experience is contactless - once you "accept delivery" in you app, the car populates there and you use it to find and open the car. Inside there are card keys and documents to be signed and a FedEx envelope. Very easy, and worlds different from the dealership experience.

The car itself - no noticeable external defects. I gave it a careful eyeball inspection, and all panels were aligned with even gaps. Even the problematic passenger side tail light was perfect (although I did see another Model Y in the lot that had the issue). No paint issues at all.

Inside - yes the passenger side back seat was slightly out of line. I'm assuming it's an issue with all/most Model Y's. It's barely noticeable (~3 deg), you'd have to look for it to spot it. I'm leaving it alone. The main issue was the one with the steering wheel being slightly off center. Again, barely noticeable (my wife didn't notice until I pointed it out). I also just noticed the front camera is pointed a bit low - dash cam footage reveals small blockage along the bottom of the frame. Service appointment already scheduled for these two issues.

I had the same experience with my Model 3 last November. I'm either very lucky, or my experience mirrors the majority of Tesla buyers, most of whom don't post about it.

So anyway, meet Blue Bayou, pictured here next to his older brother StormTrooper.

View attachment 551803

Good to hear that you had a great experience and your car doesn't have issues. I take delivery on Saturday of a blue AWD. Hope mine is as good as yours.

 

[DonATL]

I have to provide another positive story. Picked up my White/Black, 20”, FSD yesterday in Atlanta(Decatur). Ordered on 6/1/20 and took delivery on 17th. Consider myself very lucky to make the June deliveries. VIN 87xx

Delivery was pleasant and quick. Checklist in hand, I only found a couple issues which they documented on a due bill:

• No panel gap or alignment issues.
  
• 2 small paint imperfections inside the driver side back door.
  
• very small tear on the rear of the back seat.
  
• The triangular plastic piece next to the passenger rear view mirror is loose.
  
• Discovered a rattle in right front door after leaving.

I have a service appointment tomorrow morning to install homelink and address the other issues. All in all a very pleasant experience, much better than the hours spent at traditional dealerships. The car is beautiful and a blast to drive. I’m glad I didn’t wait.