Navigate on Autopilot Disappears

[DavidAhrendts]

I have a Model 3 with EAP, and I've been enjoying the latest update which added Navigate on Autopilot with its very neat function of lane changing automatically. Unfortunately, it has disappeared from my display. I was advised by Tesla central that this is a known issue and a firmware update to correct this problem is imminent.

 

[Dre78]

What version are you running on which this bug appears?

 

[DavidAhrendts]

V. 9.0 (2019.8.5 3aaa23d)

 

[GTIceman]

This happens to me and yes that is what they told me as well and I am on the same firmware

 

[DavidAhrendts]

Was told the FW repair is very soon. Another anomaly: checking the update notes, the screen is blank. :--(
None of this was resolved by re-booting the M3.

 

[DavidAhrendts]

All, there is a parallel thread on loss of Navigate on Autopilot and other anomalies. Tesla central had suggested a full three-minute Power Off (not just the two-thumb-brake screen re-boot). Safety and Security > Power Off. Have a watch handy... Do not touch anything for 3 full minutes. After 3 min press brake pedal.
I tried it and things seem to be returning. Will test drive later today. I had lost all release notes, and they returned. And there was a Customize Nav on AP button I had not seen before. Apparently a full Power Down connects the update dots.

 

[DavidAhrendts]

OK, Tesla pushed out a 25-minute software update which should correct the NOA malfunction.

 

[JPP]

I lost EAP, NoA and lane change alert with firmware 12.1 Last week. Just got pushed 12.1.1 last night--all back to normal.

 

[Runnergirl]

Mine was gone for weeks. I let it go ... since it was a known glitch. But today was my final day of patience. I called Tesla and they told me to reboot... BAM- NoA back. Like magic. To test it without being on the highway- just program an address that utilizes highways and you can see if the option returns in the directions.

 

[Fernand]

Always, after any software download, do the 3 minute
death to rebirth ritual, AND update the phone app.

 

[DavidAhrendts]

YAY! Confirming version 12.1.1 pushed out yesterday PM has restored NOA. Thanks Tesla. Will do the 3-minute Power Down also just to make sure.

 

[GTIceman]

I got 2019.12.11 this morning. I am still having issues with navigation which impacts my NoA and makes it unavailable.

I did not do the 3 min reboot sequence. I did ask Tesla last I was in about that and the local SC said it shouldn't be needed. Consistency is key

 

[DavidAhrendts]

GTIceman, the update is Version 2019.12.1.1 4b1dd29 -- check to make sure that's what was installed. Try the Power Off re-bot. Certainly cannot hurt. Might help.

 

[GTIceman]

GTIceman, the update is Version 2019.12.1.1 4b1dd29 -- check to make sure that's what was installed. Try the Power Off re-bot. Certainly cannot hurt. Might help.

Fast typing and missed the extra period, good catch

 

[IGotEastBay]

I have this issue on my model S. NOA is there in settings but doesn’t work. Been over a month for me and the latest firmware 2019.16.2 doesn’t fix it. Tried the power-off reboot and had a mobile tech come by and load the latest version of maps.