Always received a loaner when getting service or warranty issues fixed, now there is a new policy in effect?
Any others hear lately about the new no loaner policy?
Any others hear lately about the new no loaner policy?
-
Want to remove ads? Register an account and login to see fewer ads, and become a Supporting Member to remove almost all ads.
New Loaner Policy
- Thread starter lynnpt2001
- Start date
NoSoup4U!
Member
Yes, I just canceled a warranty service appointment at Burbank SC because they offered Uber credit instead of a car. They’re going the wrong way.
Lhshockey24
Member
This has been discussed in some other threads. Think about how it effects those of us with 3 kids in car seats...
NoSoup4U!
Member
I can’t imagine they keep this up forever. With enough push back by owners, they’ll reverse this.
I have had several appointments since last July, always offered a loaner.....one time it was an Enterprise rental car, but still it was a loaner.
Last week sat there for 4 hours after driving 1.5 hours to the SC then another 1.5 hours home. Makes me feel great after buying 2 Tesla cars in the last 12 months, and giving them (6) referrals as well. My Hyundai dealer always provided a loaner when my Azera was in for service. Even our local Ford dealer does this, my coworker had his car there 16 times and received a loaner every time.....starting the process or erasing Tesla from my existence. Fun car but it is really worth the hassle?
Last week sat there for 4 hours after driving 1.5 hours to the SC then another 1.5 hours home. Makes me feel great after buying 2 Tesla cars in the last 12 months, and giving them (6) referrals as well. My Hyundai dealer always provided a loaner when my Azera was in for service. Even our local Ford dealer does this, my coworker had his car there 16 times and received a loaner every time.....starting the process or erasing Tesla from my existence. Fun car but it is really worth the hassle?
NoSoup4U!
Member
I stopped referring the car to everyone after Tesla didn't credit me the miles I had earned with two referrals. I usually tell them that the cars are great, the service is not at the moment and they need to be prepared for that.
Oh how far have we come... Back in 2016 I recall people were complaining if they didn't receive a performance model as a loaner. Then came rental car complaints. And now... Uber credits or nothing. Shitty service, no loaners, schizophrenic pricing, goodwill yellow screen repairs, etc. TESLA STOP ACTING LIKE YOU WON THE GAME, YOU HAVE NOT!!!!
I have been working with the same service advisor since I purchased the car 2 years ago so he really takes care of me. I always get a loaner but this time the difference is all loaners are locked in "chill mode" due to people going crazy on the loaners and they are replacing tires all the time.
Congratulations ! I think OP and the rest of us may take some comfort in the fact that someone somewhere is still getting good service.
davewill
Active Member
I always had to make do with a shuttle to work, or had to ask a friend to give me a ride with my other cars. A loaner would only happen if the car was stuck in a warranty repair for multiple days.
My friend just picked up his model 3 performance 2 weeks ago, I was instrumental in him not getting the Audi he was leaning toward. He took it in today for paint repairs, warranty. Nothing told him he had to get an Uber or no loaner car, no message, no communications. Tonight he received a message that his car is complete. He asked them to lock the key card in the car, it is sitting at the SC with the doors unlocked, not enough charge to get home or to the nearest charger on the trip home. He is suppose to pick it up first thing, with not enough juice to make it. Needless to say not a good first time experience for a die hard Audi driver. I feel responsible to a degree and will stop encouraging people to look at Tesla until they start making decisions where the customer matters.
Me thinks it's time to clean house at Tesla Service--this sort of customer service is grossly unacceptable.
Elon--get on it, YESTERDAY!
Hate to say it, best car service department from our experience is Lexus, hands down. No other car or brand has given better service in the years we have owned cars, consistently. Tesla was at the one yard line some time ago, just needed to get that extra step to make it. Now they are back at the 20 and going in reverse. JMO
aesculus
Still Trying to Figure This All Out
I have an appointment tomorrow and got this via text this afternoon:
For me this is what I expect and can deal with. I am retired and have little demand on my time I cannot easily schedule. And since I am an hour away from the SC a loaner never made sense for me if the service was less than about 5 hours or less. The Uber would work OK for me too since I have another car at home.
I just hang out in their waiting/salesroom sucking up wifi. If I get hungry they have offered to take me over to a local restaurant. In the real old days they had snacks.
But I can certainly sympathise with anyone who has a busy schedule, only has one car, has car seats etc. That would tip my scale I am sure.
For me this is what I expect and can deal with. I am retired and have little demand on my time I cannot easily schedule. And since I am an hour away from the SC a loaner never made sense for me if the service was less than about 5 hours or less. The Uber would work OK for me too since I have another car at home.
I just hang out in their waiting/salesroom sucking up wifi. If I get hungry they have offered to take me over to a local restaurant. In the real old days they had snacks.
But I can certainly sympathise with anyone who has a busy schedule, only has one car, has car seats etc. That would tip my scale I am sure.
aesculus
Still Trying to Figure This All Out
A quick update: Went to have it serviced and they were going to give me a loaner even though I could survive without one. I declined it to ensure someone who really needed it could get it.
passhard
Member
I was just informed Tesla doesn't pay for gas either anymore .
So they take my Tesla Model S in and won't advise how long repairs may take. Is it days/weeks/months?
- they give me a CLA 250 Benz which seems like maybe half the storage and is no where close in comfort.. I pay $1200/month for my Tesla.
this car might be a $500 payment - of they keep my car for a month or 2, do they not owe me the difference???
passhard
Member
service is getting worse instead of better--- they delivered too many Model 3's......now they can't keep up.
this is gonna blow up next year when they flood Model Y's into the market
