First, I am new to this community. Sorry for the cross-posting, if similar things have been posted by other users.
Can a company release and deliver a defective vehicle to customers? It seems to me that the following is Tesla's business model: anyway deliver the vehicle (even if it is a defective vehicle; I don't think Tesla tests or quality checks vehicles before delivery) and fix it later by giving customers a 4-yr warranty. And then after 4 yrs, it will be customers' out-of-pocket money for the repair.
It is an unreasonable and unethical business practice. Customer service is nearly impossible to reach out and no email communication is possible. WHAT CAN I DO?
I have a new MX delivered in June, 2023. Within the past 30 days, I have been experiencing several issues such as window Grrr noise, vibrating side mirrors, and malfunctioning passenger seat (doesn't move). Some of these issues are still ongoing, unfortunately.
I am not going to mention about the bad feelings, disappointment, frustration, wasted time, energy, etc... Because you know my feelings. The new vehicle shouldn't have these problems. But, from reading others' postings, it seems it is quite common to experience these (or even more serious issues) among the new MX owners, although it should not be that common.
I truly hope it will not happen again to me but It is possible that I would experience even more serious issues (falcon wing problem, screen failure, and more...) because I believe that my MX is a defective vehicle with defective parts used (a technician proved to me where the problems lay). I mentioned this to one of the staff at the service center, but they don't care about it.
I am so frustrated. WHAT ACTION CAN I TAKE?
Can a company release and deliver a defective vehicle to customers? It seems to me that the following is Tesla's business model: anyway deliver the vehicle (even if it is a defective vehicle; I don't think Tesla tests or quality checks vehicles before delivery) and fix it later by giving customers a 4-yr warranty. And then after 4 yrs, it will be customers' out-of-pocket money for the repair.
It is an unreasonable and unethical business practice. Customer service is nearly impossible to reach out and no email communication is possible. WHAT CAN I DO?
I have a new MX delivered in June, 2023. Within the past 30 days, I have been experiencing several issues such as window Grrr noise, vibrating side mirrors, and malfunctioning passenger seat (doesn't move). Some of these issues are still ongoing, unfortunately.
I am not going to mention about the bad feelings, disappointment, frustration, wasted time, energy, etc... Because you know my feelings. The new vehicle shouldn't have these problems. But, from reading others' postings, it seems it is quite common to experience these (or even more serious issues) among the new MX owners, although it should not be that common.
I truly hope it will not happen again to me but It is possible that I would experience even more serious issues (falcon wing problem, screen failure, and more...) because I believe that my MX is a defective vehicle with defective parts used (a technician proved to me where the problems lay). I mentioned this to one of the staff at the service center, but they don't care about it.
I am so frustrated. WHAT ACTION CAN I TAKE?