In researching Tesla I read a lot about the great service received by owners. So far I have not experienced that. I took delivery of a P85 on Dec 12, 2014. It had version 6.0 of the software. The car is a blast. Received software update 6.1 - 2.2.92 and had message the software install was not successful and that it would ask me to install again later. Never did. Received software update 6.1 - 2.2.115 and again had the unsuccessful install message. Called the Rocklin service center and described I have had two unsuccessful software updates. I was told to wait another day, that they were having issues and it might try to push again. The phone rang many times and felt like the answer was a brush off. But I figured I would do what he said. Went to drive the car on Sunday (boycotting stupid teams in super bowl) to go wine tasting. Put the car in reverse and got a new message "Park Assist Disabled, contact Tesla service." Monday morning I called Rocklin service center and it went to voice mail. The answering system stated I would get a call back within one business day. Left a message. No call back yet. This morning received software update 6.1 - 2.2.116 and again had the unsuccessful install message. This is getting old. Since having the car I have not had the software install successfully. New features coming via software updates was a huge selling point. Sorry for the long winded setup. My question. How do I get service? Do I keep trying to call? Do I just go to the service center and ask for help? So far I feel like I am dealing with a typical dealer service department.