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Nightmare Experience! Only 500 miles driven...
- Thread starter PMPHX
- Start date
If you look at the time to build one versus the listed used price and the abundant of used listings, are you still thinking people are willing to pay more to buy used ? Of course, there are always few suckers.
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I think it’s convenience as well. The distance to the SC to pick up a new car may persuade some to buy used especially if it’s closer.
I wouldn't necessarily call names people with money available to pay over the sticker price for used cars. Anything above $40k or so, IMHO, is a car you want, not the car you need.
That said, we can have as long as useless discussion on how the car value price is determined by KBB and others, but they do it using available statistical data, and based on what I was getting for my used cars, they are not off.
Operator64
Member
The market determines the value of any given item on any given day in any given market…..KBB,NADA,and any others attempt to gather this information for dissemination to interested parties.
Yes that’s a real deal . You potentially get a bad car that somebody else rejected and you are stuck with it.
Olle
Active Member
That sucks, sorry to hear this story. Tesla needs to up their game at some point or communicate lower expectations for service.
On balance I still prefer Tesla though, since I don't have to deal with a dealer. I have had much worse experiences with my non Tesla vehicles that were dealer "supported".
On balance I still prefer Tesla though, since I don't have to deal with a dealer. I have had much worse experiences with my non Tesla vehicles that were dealer "supported".
BitJam
Active Member
I had my car delivered. It was a terrible experience. But I was able to drive it away without accepting delivery. Perhaps this was a fluke. They were really on my case to accept delivery.
I don't blame you for being angry and frustrated with Tesla. I think everyone else would be too - especially if their situation and experience mirrored that of your own. On the positive, Tesla drive train problems are easily repaired, and I would give them the opportunity to make it right. If you're still sour on the car afterwards, because of your experience, sell it and move on.
I agree with the others and your decision as well. Tesla has shown to not only admit their customer service stinks, but they have zero plans on doing anything about it. Great management always starts at the top and we've all seen how Elon reacts to complaints against his company. You're not going to get great customer service if the top CEO doesn't respect it himself.
I would sell it and most likely make a profit. If you want an all electric SUV, your choices will be limited for the time being, such as Kia/Genesis. You may just want to lease a Lexus RX Hybrid for a few years. Lexus not only prides itself on quality builds and reliability, but they also have top notch customer service. After a few years, then we'll see many many more all electric SUV choices on the market to choose from.
And after your lease ends, the Tesla superchargers will most likely be available to all EV's and the other makers will catch up with the Tesla Autopilot / FSD systems.
I saw the the BMW iX 50 yesterday and I really liked it. I will likely be putting an order in for one and deciding after which one I will keep (MYLR or iX).
Elon did say he wants to improve customer service ... "a few days ... mostly within the same day"
. Several months ago before his statement, I tried to schedule an appointment but it is 2 months out in one SC, and 2 weeks out in another (one that I tried to avoid). Fast forward to after his twitts, it is indeed faster scheduling, usually a week out or so, BUT I always got a follow-up message on the day before or on the day of the appointment that they need to move the schedule to a later date for whatever reason, so the end result is still the same.
The iX is another great option. The InsideEV's podcast guys were raving about the quality, quiet and comfort it brings over the Model Y.
I learned an important lesson young in life. You can teach someone how to use tools but you can never make them learn to become great at people skills. I was hired for my first IT job because I demonstrated professional courtesy to customers at my previous jobs. The manager took me on and said I can teach you how to fix computers but I could never teach you to improve your personality around others.Elon did say he wants to improve customer service ... "a few days ... mostly within the same day"
Several months ago before his statement, I tried to schedule an appointment but it is 2 months out in one SC, and 2 weeks out in another (one that I tried to avoid). Fast forward to after his twitts, it is indeed faster scheduling, usually a week out or so, BUT I always got a follow-up message on the day before or on the day of the appointment that they need to move the schedule to a later date for whatever reason, so the end result is still the same.
Elon will never change his personality, we should all believe who he is the first time around. If he was truly serious, he would hire an executive who's sole purpose is to deliver exceptional customer service, and that would start with someone you can reach out to anytime when you feel service is less than professional.
The second point you make is important too. Tesla is generating in massive amounts of revenue and sales but they have failed to expand their service and support team at the same pace as their vehicle builds and deliveries. They are either trying to save money by not expanding or simply don't care because they already have the customer's money.
_Redshift_
Member
I remember the early days when Elon said ‘service should be like this experience where little elves just take care of your car without you having to worry about it. You will come in, and get a Tesla loaner that is better than your current car, in all likelihood’.
Those were also the days when Tesla service called you proactively to make a service appointment with you, if you just happened to complain online on the now dead Tesla forums.
We all knew that situation would never last long, but I never thought it would deteriorate so much, as it is now.
Elon has short term focus, and gets distracted too easily. He is good for setting goals, but there out to be someone else running the operations. Let him be the chairman of the board. Let another auto industry expert take over as CEO.
Tesla Model Y may not be leaving drivers stranded like this gentleman, but they are absolutely no example of high quality. Consumer Reports ranks this model dead last (1 out of 5) in long term reliability.
Yep, the interior is amazing.
The Y has it beat in a few areas; charging speeds at fast chargers, amount of rear storage space, the frunk to name a few.
The quietness and ride quality of the BMW was pretty amazing though.
_Redshift_
Member
I can’t get over the ginormous grill. Rest of the car looks good.
I have a few issues though. The hood is sealed shut. What?!
The faux crystal control knobs might look cool to some, but to me, they look a bit tacky. I am not going to a mani-pedi in these things, you know.
Yet to test drive the i4, let alone an iX. EDIT: None are available for months to even sit in, thanks to supply chain issues.
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