No audio bug in Model 3

[jsmay311]

Twice now in 3 days my Model 3 has had zero audio coming through the speakers during a drive... no music, no chimes, no beeps, not even any turn signal "clicking" sounds... No nothing. It was as if the speakers were simply disconnected. (*This is different than the "crackling" problem described in other threads like this one.)

A scroll wheel reset mid-drive did not fix it. And voice commands are non-functional when this happens, so I couldn't submit a bug report. But after turning the car off and leaving it for a couple hours before returning, it reverted back to normal on the next drive both times.

My brother's Model 3 had the exact same issue a few days ago. And at least 2 other people on the M3OC forum reported a similar bug in their Model 3's in recent days in this thread. So it doesn't seem like an isolated issue, and I wonder if it may be a bug introduced in a recent firmware update.

Anyone else here run into the same problem?

(Edit: I immediately regret my confusing wording in the title for this thread.)

 

[talkingevs]

I have had the same issue about 5 times in the last week now. I have to stop, use the power off in the menu and then go and it's solved.

 

[RandomNateGuy]

I have been having this exact issue the past week as well. I submitted a bug report when my audio came back on. I am hoping it gets fixed OTA soon. I have a service center appointment this Friday for a rattle, and I will bring it up to them.

 

[talkingevs]

Surprised only three of us have said this has occurred....

 

[craigcabrey]

If you guys look a little further down, I had already started an entire thread on this weeks ago...

V9 audio glitches

 

[craigcabrey]

Twice now in 3 days my Model 3 has had zero audio coming through the speakers during a drive... no music, no chimes, no beeps, not even any turn signal "clicking" sounds... No nothing. It was as if the speakers were simply disconnected. (*This is different than the "crackling" problem described in other threads like this one.)

A scroll wheel reset mid-drive did not fix it. And voice commands are non-functional when this happens, so I couldn't submit a bug report. But after turning the car off and leaving it for a couple hours before returning, it reverted back to normal on the next drive both times.

My brother's Model 3 had the exact same issue a few days ago. And at least 2 other people on the M3OC forum reported a similar bug in their Model 3's in recent days in this thread. So it doesn't seem like an isolated issue, and I wonder if it may be a bug introduced in a recent firmware update.

Anyone else here run into the same problem?

(Edit: I immediately regret my confusing wording in the title for this thread.)

From the first post in the thread you linked:

> I do not think this is a bluetooth issue because when I say the entire audio stack cuts out, I mean it. Turn signal and other auditory indicators are also affected.

This is /exactly/ the same issue as you are describing.

 

[jsmay311]

From the first post in the thread you linked:

> I do not think this is a bluetooth issue because when I say the entire audio stack cuts out, I mean it. Turn signal and other auditory indicators are also affected.

This is /exactly/ the same issue as you are describing.

I don't think we share similar definitions of the word "exactly".

None of these details from the other post apply to what I observed:

• "The entire audio stack cut out (usually with some static distortion as it cuts out -- think of someone pulling a 3.5mm out of a jack while actively playing off that input, that's sort of what it sounds like)"
• "It usually comes back on its own in ~10-15 seconds, but there was one instance where it didn't come back for about a minute."

Mine is zero audio for the entire duration of the trip.

 

[Tourman]

Happened to me on my X, and before that, it has happened on my 2015 Pre-Facelift Model S. It's unfortunately not a new bug.

 

[eCharcoal]

It happened to me 3 times already. Had a couple of email exchange with customer support. Hopefully enough people reported this and they’ll push out another update to fix this.

 

[asujosh1]

I'm having the same issue. There are a couple threads talking about changing all 5 varies on the eq, then doing a screen reboot. I've tried that twice and no joy.

 

[TEG]

I have had the same issue about 5 times in the last week now. I have to stop, use the power off in the menu and then go and it's solved.

Is this still happening to a lot of people?

Still happens to me a lot.

I wonder if it only affects certain cars (certain VIN range). Seems like there would be more "noise" about this issue if everyone is effected.

 

[SJC3]

I had my amp replaced.

 

[TEG]

I had my amp replaced.

Is that a thing - they have been replacing them for people having this problem?

And (I assume) you don't have the problem anymore?

 

[SJC3]

Is that a thing - they have been replacing them for people having this problem?

And (I assume) you don't have the problem anymore?

I don’t know if there are multiple amps, but that’s what they did and I haven’t had the zero sound issue again.

 

[SJC3]

Im sure there could be more than one reason why you might lose all sounds, but here's what my invoice showed (OHC = Overhead Control...I dont know what that is though):

 

[eCharcoal]

I don’t know if there are multiple amps, but that’s what they did and I haven’t had the zero sound issue again.

How long has it been now? When they told me they will replace the amp, I was kinda skeptical. My problem started after a software update so it’s reasonable to assume it’s software related.

 

[PoitNarf]

Is this still happening to a lot of people?

Still happens to me a lot.

I wonder if it only affects certain cars (certain VIN range). Seems like there would be more "noise" about this issue if everyone is effected.

It’s only happened to me twice, both times on 2018.44.2. Both times I was able to fix it by exiting my 3 and closing the door then opening the door again after just a few seconds. I haven’t had it happen since upgrading to 2018.46.2 a few days ago.

 

[SJC3]

How long has it been now? When they told me they will replace the amp, I was kinda skeptical. My problem started after a software update so it’s reasonable to assume it’s software related.

About 2 months ago. Started after other issues were repaired so I think when they replaced the amp they also do a software reflash. That could be the fix vs the amp replacement.

 

[TEG]

Well, I just updated from 2018.42.2.1 to 2018.46.2

Will be watching to see if the new firmware makes any difference.

 

[Az_Rael]

I had the persistent form of this happen to me yesterday. Tried several scroll wheel reboots, but nothing. Stayed broken until I left the car overnight. (I did not try the power off menu). I am still on 2018.42, so will be curious if the firmware fixes it.