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No Notifications on iPhone Tesla App

Freds88

Member
Mar 1, 2020
35
9
Bay Area
Is anyone else noticing that they are no longer receiving any notifications (charge start, charge stop, software updates) on their iPhone through the Tesla app? I’ve double checked that the notifications are turned on in the App, turned on through iPhone notification settings, and have also tried uninstalling and reinstalling without any luck.
 

Kaitou Dark

Member
Mar 18, 2020
35
45
New York
What kind of notifications do have under the Tesla App? It should look like the following.
A2D8499F-8E78-43E2-AF00-0D2C08ADFF87.png
 

Freds88

Member
Mar 1, 2020
35
9
Bay Area
Double checked all of the above. Seems my wife also does not receive these same notifications although she is logged onto the same Tesla account on her android. Just reset the car and hopefully that works overnight. Doesn’t seem like anyone else is having this issue..
 

E_R_N

Member
Jun 16, 2020
147
118
Vancouver
I have the same problem. My wife gets them on her iPhone but I get none. USed to work but my wife would always get the notifications first then they just stopped all together.
 

jeremymc7

Active Member
Feb 3, 2013
1,355
609
U.S.
I get notifications all the time. Specially the last two days and running the latest app I’ve been getting constant and regular notifications.
 

E_R_N

Member
Jun 16, 2020
147
118
Vancouver
Re installing the app hasnt helped. I also notice with my phone the car wont wake up when I first open the app. I have to open it, wait a few seconds, force it closed then open it again and the car is then awake. Otherwise it just spins on the "waking up" screen forever.
 

Freds88

Member
Mar 1, 2020
35
9
Bay Area
No luck here even after updating to 2020.36. It doesn’t look like a phone issue because my wife has an android and she is also failing to receive notifications.
 

Frankman60

Member
Jun 21, 2016
417
86
San Diego, CA
Notifications have worked properly since I purchased the car in 2016. However, for the past several weeks they no longer work on my iPhone 11 with IOS 13.6.1 and the current version of the Tesla IOS app 3.10.8. I no longer get notifications at all from the Tesla app. I checked to make sure all of the app settings are correct as well as logging out and back into the app. Has Tesla acknowledged a problem with notifications in the past month?
 

Freds88

Member
Mar 1, 2020
35
9
Bay Area
Notifications have worked properly since I purchased the car in 2016. However, for the past several weeks they no longer work on my iPhone 11 with IOS 13.6.1 and the current version of the Tesla IOS app 3.10.8. I no longer get notifications at all from the Tesla app. I checked to make sure all of the app settings are correct as well as logging out and back into the app. Has Tesla acknowledged a problem with notifications in the past month?

I’m exactly in the same boat... I’ve had my PUP MY since late March and never had issues with the Tesla app notifications until this past month or so. I’m also on iOS 13.6.1 and Tesla app 3.10.8. I assumed the issue was with my phone, but my wife’s android also stopped receiving notifications so it seems the car is failing to push data to trigger the app notifications...
 

Frankman60

Member
Jun 21, 2016
417
86
San Diego, CA
I see that Tesla added a notification setting that is made inside the car with update 2020.32.3. This is the first notification setting I have seen that is outside of the Tesla mobile app. The setting allows notifications to be pushed when doors or windows are left open. I think when this FW version was installed in my Model S is when all of my notifications stopped working.
 

masterxchief

Member
Mar 16, 2016
12
3
Bay Area
I have been running into the same issues on my Android and iOS devices. I have tried resetting the apps and even my Tesla password to clear our any API connection, but I am still not receiving notifications. I am also wondering if the issue coincides with the addition of the open windows/door options added.
 

Frankman60

Member
Jun 21, 2016
417
86
San Diego, CA
A week ago I contacted Tesla about this problem but have not yet heard back. When I reported the problem they wanted to see screenshots of my Tesla app settings as well as the IOS notification settings. I know that those settings are correct because I did receive notifications up until about 3 weeks ago when all notifications ceased. I also installed the 2020.36.3.1 update on my car in hopes that it might fix the problem. Nope.
 

E_R_N

Member
Jun 16, 2020
147
118
Vancouver
Out of curiosity, those of you who have notification issues:
1. Does it seem to take a really long time to wake your car up with the app as opposed to before? Could be my imagination but before it would take maybe 10-15 seconds at worst. Now if the car is asleep I normally have to open the app, let it sit for a minute, force the app closed then open it again. Its way faster to just use my siri shortcuts to interface with the car.
2. Is the game Fallout Shelter stuck in "Waiting to update" and cant be played. My issues started a week after I tried the game.
3. Do you have any other tesla related API interfaces on your phone? For example, I made some Siri shortcuts to open and close my trunk as well as turn on the heater/defroster/AC/seat heaters. One of the shortcuts includes getting an access token. Not sure if that is somehow confusing things. I have no other apps like teslafi or whatever.

Either way, deleting my app and starting over didnt help at all. THe service guy was out last week for some other stuff and looked at my settings (which were all right), told me to delete the app (already done) and told me I have done everything already, just wait for an update. I just installed 2020.32.3 the day before he came and that didnt help and whatever update I installed before that didnt help either. I wasnt paying too close to the start date but I would say it was about 3 weeks ago that it died. I think update was something like 2020.28 or so.
 

Kabillyhop

Member
Jul 30, 2019
243
171
Toronto
Out of curiosity, those of you who have notification issues:
1. Does it seem to take a really long time to wake your car up with the app as opposed to before? Could be my imagination but before it would take maybe 10-15 seconds at worst. Now if the car is asleep I normally have to open the app, let it sit for a minute, force the app closed then open it again. Its way faster to just use my siri shortcuts to interface with the car.
2. Is the game Fallout Shelter stuck in "Waiting to update" and cant be played. My issues started a week after I tried the game.
3. Do you have any other tesla related API interfaces on your phone? For example, I made some Siri shortcuts to open and close my trunk as well as turn on the heater/defroster/AC/seat heaters. One of the shortcuts includes getting an access token. Not sure if that is somehow confusing things. I have no other apps like teslafi or whatever.

Either way, deleting my app and starting over didnt help at all. THe service guy was out last week for some other stuff and looked at my settings (which were all right), told me to delete the app (already done) and told me I have done everything already, just wait for an update. I just installed 2020.32.3 the day before he came and that didnt help and whatever update I installed before that didnt help either. I wasnt paying too close to the start date but I would say it was about 3 weeks ago that it died. I think update was something like 2020.28 or so.
Answering from a Model 3 perspective as Model Y hasn't arrived yet.
1. YES.
2. Never played a game.
3. No.
 

Freds88

Member
Mar 1, 2020
35
9
Bay Area
Out of curiosity, those of you who have notification issues:
1. Does it seem to take a really long time to wake your car up with the app as opposed to before? Could be my imagination but before it would take maybe 10-15 seconds at worst. Now if the car is asleep I normally have to open the app, let it sit for a minute, force the app closed then open it again. Its way faster to just use my siri shortcuts to interface with the car.
2. Is the game Fallout Shelter stuck in "Waiting to update" and cant be played. My issues started a week after I tried the game.
3. Do you have any other tesla related API interfaces on your phone? For example, I made some Siri shortcuts to open and close my trunk as well as turn on the heater/defroster/AC/seat heaters. One of the shortcuts includes getting an access token. Not sure if that is somehow confusing things. I have no other apps like teslafi or whatever.

Either way, deleting my app and starting over didnt help at all. THe service guy was out last week for some other stuff and looked at my settings (which were all right), told me to delete the app (already done) and told me I have done everything already, just wait for an update. I just installed 2020.32.3 the day before he came and that didnt help and whatever update I installed before that didnt help either. I wasnt paying too close to the start date but I would say it was about 3 weeks ago that it died. I think update was something like 2020.28 or so.

Yes to all three points. For #3, I tried to disconnect any API’s from third party apps by changing my password and it did not resolve the issue either.
 

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