What's up with the horrible customer service. Tesla does not reply to emails and you cannot reach anyone by phone including the SC
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At Least you only had a 10 min drive. My round trip is 90min on a good day when there are no accidents on FL Tpke. I guess they don't care about repeat business.Happened to me too. Mobile service came out Monday to replace the fogs lights due to condensation and afterwards they didnt work at all, ultrasonic sensors stopped working, and temperature was not reading on the screen. Tried calling service department (mailbox full) and the mobile service advisor (phone is off) past couple of days. Could not get a hold of anyone. Drove into the SC (10 mins away). Escalated it and got a call back 10 minutes later.
You'd get better customer service from Comcast right now.
What's up with the horrible customer service. Tesla does not reply to emails and you cannot reach anyone by phone including the SC
That is not true in my case. (I agree with everything else you wrote, BTW.)You will still buy a Tesla regardless of their terrible service.
That is not true in my case. (I agree with everything else you wrote, BTW.)
We have a 2002 Subaru on which we just spent $1100 for new air conditioning. We've decided to wait another year or two before buying a new car to see what else hits the EV market. The replacement may be another Tesla, but it's definitely not a sure thing.
A bankrupt Tesla provides no service to anyone.
You will still buy a Tesla regardless of their terrible service.
It’s a game theory decision they have made.
Not that I like it because I have cars that need servicing but it’s how it is right now. Maybe their act is together once the Y is out.
I’m sure I’ll get a few pouty disagrees but that’s all they are gonna do. Sit there and pout. I will shut up when someone goes to Jaguar and trades in their Tesla for an iPace.
The ONLY thing Tesla cares about right now, is the final delivery number for the quarter and that's being driven entirely by the Model 3. Everything else comes in a very distant second...
If the anti-Tesla interests were smart, they'd interview existing owners and write about the absolutely non-existent customer service which would do more damage than anything else they've come up with.
So your premise is Tesla can treat it's existing customers however it wants because people will keep buying their product regardless...??? Yikes... The list of failed companies is littered with examples of ones who couldn't provide even the most basic of customer service. As someone that's been called a fanboy a lot around here over the years, your post is just wow...
If the anti-Tesla interests were smart, they'd interview existing owners and write about the absolutely non-existent customer service which would do more damage than anything else they've come up with. The way this company is currently being run is wrong, short sighted, and unbelievably arrogant.
Jeff
Can I recommend using the in-app service scheduling functionality?What's up with the horrible customer service. Tesla does not reply to emails and you cannot reach anyone by phone including the SC
So your premise is Tesla can treat it's existing customers however it wants because people will keep buying their product regardless...??? Yikes... The list of failed companies is littered with examples of ones who couldn't provide even the most basic of customer service. As someone that's been called a fanboy a lot around here over the years, your post is just wow...
If the anti-Tesla interests were smart, they'd interview existing owners and write about the absolutely non-existent customer service which would do more damage than anything else they've come up with. The way this company is currently being run is wrong, short sighted, and unbelievably arrogant.
Jeff