Last year our S 100D appeared to be stuck and not receiving updates reported by other owners.
I called Tesla's phone support and they determined there had been a problem with updating the firmware and our car had been moved to a "do not update" list on the server - and would not receive any updates until we took the car in for service and they could force an update to be installed.
This happened without any notification on the console display - so there wasn't any way for us to know this had happened. If we hadn't called Tesla, we wouldn't have received an update until our next service visit.
If you're stuck on releases earlier than 10.x, you should call Tesla and have them look at your car's logs - it's possible you are having a problem with failed updates.
Tesla really needs to provide owners more information and control over the software updates... Musk's promise of owners being able to request updates be installed is a first start - but there's much more they should do, such as providing release notes BEFORE the update is installed - and actually providing meaningful information in the releases notes on not only the major changes, but also minor changes & bug fixes, along with the major issues they are aware of that but not yet fixed.
I called Tesla's phone support and they determined there had been a problem with updating the firmware and our car had been moved to a "do not update" list on the server - and would not receive any updates until we took the car in for service and they could force an update to be installed.
This happened without any notification on the console display - so there wasn't any way for us to know this had happened. If we hadn't called Tesla, we wouldn't have received an update until our next service visit.
If you're stuck on releases earlier than 10.x, you should call Tesla and have them look at your car's logs - it's possible you are having a problem with failed updates.
Tesla really needs to provide owners more information and control over the software updates... Musk's promise of owners being able to request updates be installed is a first start - but there's much more they should do, such as providing release notes BEFORE the update is installed - and actually providing meaningful information in the releases notes on not only the major changes, but also minor changes & bug fixes, along with the major issues they are aware of that but not yet fixed.