Welcome to Tesla Motors Club
Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More.
Register

Not getting software updates

Hi! I have an X100D that was shipped to the showroom at the end of may. My software is still on 2018.12 - is this normal? Does Tesla roll out updates in a staggered fashion, or am I supposed to physically do something?

My car has solid LTE signal at the house and is connected to my wifi, though it's not the strongest signal at the garage. I also am never plugged in at home, as I have charged exclusively at my local supercharger the past month.

Thanks for the help!
 
If it makes you feel any better I’m still on 10.4.

I’m connected to strong WiFi every night and my router shows that the car downloads about 22.6 meg each day when I get home. I’m looking forward to getting off of this build. The existing set of bugs are getting a bit dated ;)
You may have a car problem. Tesla diagnosed a faulty door sensor that aborted updates. Once they replaced it, I got 15 updates!
Ask them to check your car remotely.
 
I wasn't able to get updates for over a month and when I called the SC, all they could see was that my vehicle was online, but they couldn't collect any data from it nor was it sending any data to Tesla. I also couldn't connect to my vehicle via the app. The rover service ended up doing a 12volt reset that cleared all the issues. (took about an hour) I promptly received 2 updates and everything has been working fine ever since.
 
You would think a 12V reset would be a simple DIY thing. I guess they needed to physically disconnect the 12V battery (which is not a simple DIY thing necessarily)?

You would think, but based on my research it would require removing multiple panels to access the battery. That screams warranty void to me, and they offered to come to me, so I figured just let them take care of it.
 

gavine

Petrol Head turned EV Enthusiast
Apr 1, 2014
2,638
2,224
Philadelphia, PA
You would think, but based on my research it would require removing multiple panels to access the battery. That screams warranty void to me, and they offered to come to me, so I figured just let them take care of it.

Oh, I wasn't suggesting that you should have done all of that yourself. I was just saying that the reset should be something simple that they can have you do from the driver's seat or that they can do remotely via software. I guess not.
 
If it makes you feel any better I’m still on 10.4.

I’m connected to strong WiFi every night and my router shows that the car downloads about 22.6 meg each day when I get home. I’m looking forward to getting off of this build. The existing set of bugs are getting a bit dated ;)

I see the same thing, still on 10.4 and my car seems to download ~20MB or so each day. I haven't called Tesla about it since I figured they're busy enough and I've seen a number of posts about being stuck on 10.4 but after reading this thread it makes me wonder if something is preventing mine from updating. Before 10.4 I received new builds pretty early, almost always before ev-fw reported 100 updates. I'll give it a little longer but if I'm not updated in the next build or two I might call them.
 

boaterva

Well-Known Member
Supporting Member
LOTS of people are on 2018.12, including yours truly. :D Only a month ago? Nothing... As you're seeing, people are on tons older releases. You could call the main support number when it's quiet in California (early on the weekend their time) and ask for them to check your car's logs. But there's probably nothing wrong. If you had gotten nothing since Santa/HoHoHo (2017.50.x), then I'd start worrying.
 
Oh, I wasn't suggesting that you should have done all of that yourself. I was just saying that the reset should be something simple that they can have you do from the driver's seat or that they can do remotely via software. I guess not.

No problem, I understood what you were saying. Unfortunately none of the known “reset” procedures worked, so it was decided by Tesla service and the Tesla engineers that a 12volt reset would be a good start. So far, so good. As I said once the reset happened, I got multiple updates, including ones that I believe were meant to fix bugs for the new MCU.
 

About Us

Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.

Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


SUPPORT TMC
Top