MojoWire
New Member
FWIW as an additional data-point, this just happened to me yesterday. As I was coming home from a long trip, I pulled into a supercharging station, and as soon as I plugged in, the aforementioned error appeared on my screen. Much more troubling was the fact that my Model 3 wouldn’t take a charge. I tried other stalls, and even a completely different supercharger in an attempt to eliminate any chance that it could be something wrong with the charger.
After those attempts failed, I called roadside assistance, as my car was getting very low on power and I was far from home. They had me run through the (what I assume) standard procedure of resetting things and rebooting the car. After none of that helped, they took me into the service center, where I was told that my battery was “unbalanced” and needed to be replaced.
They quickly got me sorted with a loaner Model S and I was back on my way. I am told the repair will take 3 days since they have to order a new battery, after which they will ship my car back to me. All covered under warranty, of course.
So all in all, I’d say the folks at Tesla took really good care of me, but it was still a really unfortunate experience. I’m just glad it didn’t happen in the middle of the night. I could have been stranded. So if you see that message on your screen, definitely take your car in ASAP.
After those attempts failed, I called roadside assistance, as my car was getting very low on power and I was far from home. They had me run through the (what I assume) standard procedure of resetting things and rebooting the car. After none of that helped, they took me into the service center, where I was told that my battery was “unbalanced” and needed to be replaced.
They quickly got me sorted with a loaner Model S and I was back on my way. I am told the repair will take 3 days since they have to order a new battery, after which they will ship my car back to me. All covered under warranty, of course.
So all in all, I’d say the folks at Tesla took really good care of me, but it was still a really unfortunate experience. I’m just glad it didn’t happen in the middle of the night. I could have been stranded. So if you see that message on your screen, definitely take your car in ASAP.