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One week old today, and then backed into....

Discussion in 'Model S' started by JMG, May 1, 2015.

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  1. invisik

    invisik Supporting Member

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    I feel ya... Mine crashed on my 6th day after delivery... Was in the shop for the next 3 months!

    Second delivery is even better then the first! :)

    -m
     
  2. CHG-ON

    CHG-ON Still in love after all these miles

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    I am so sorry to hear this. I can only image how you felt. That looks like a hard fix. I count my blessings all the time. It is a surprisingly big car and if it weren't for my rim protectors (21's) I'd have two completely trashed wheels after only six months.
     
  3. Bobbyducati

    Bobbyducati Member

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    my S was also hit in costco parking lot, about one month/500 miles of ownership. woman backed out of a spot right in to my car. frustrating to say put it lightly.
     
  4. CHG-ON

    CHG-ON Still in love after all these miles

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    I'm "that guy" who parks as far away from the great masses as possible. My friends hate it. I tell them "then don't drive with me"!
     
  5. JMG

    JMG Member

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    Met the independent appraiser from the insurance company today at the body shop. He's familiar with Tesla's and with the body shop that is doing the repairs. So far so good, it appears they will be cooperating with the repair costs.

    The diminished value is probably going to be a different story. I will start that conversation soon.
     
  6. Blu Zap

    Blu Zap Grinning member

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    San Rafael, CA.
    Oooh! Always sad to hear. Some threads have talked about totaling their car with not much damage. A lot of expense to fix an aluminum body. Glad this is working our for you, but yet again, you have to wait to drive it! We love our Teslas. You will too, once you have the chance to drive it!
     
  7. davidc18

    davidc18 Active Member

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    Ouch! Hope it is back to you soon and in like new condition.
     
  8. mibaro2

    mibaro2 Member

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    Georgetown, ON
    I can't imagine giving up the car after only a few days.
    I feel your pain.
    Wishing a speedy recovery/repair. Keep us updated.
     
  9. JMG

    JMG Member

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    Oh I'm already in love with it too. I just rolled over 1,200 miles in it after 12 days of ownership. Hate to give her back up for a darn ICE rental. We're just waiting on parts to come from Tesla.

    It sure is a bummer to be showing the car to all new people (friends, family, strangers) for the first with a dent in the rear bumper. Oh well, it gets me a lot of sympathy..hah.

    Thanks all. Hopefully she'll be back to good as new before long.
     
  10. markb1

    markb1 Active Member

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    Ouch! That is going to be very expensive, if it's repaired to Tesla's standards. They will insist on replacing the quarter panel, which takes a lot of labor.
     
  11. JMG

    JMG Member

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    You are correct sir. So far the repairs needed will be:

    - New rear quarter panel
    - New rear bumper
    - Remove Suntek wrap, sand, and repaint rear drivers door
    - Remove and replace chrome trim that goes around the driver's side windows
    - Remove and replace rear small triangle window glass
    - Remove suntek wrap, sand, and repaint trunk
    - New Tesla badges and chrome strip
     
  12. timf

    timf Member

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    Is there more damage that isn't visible in the photos? I can't see how the doors, windows, or trunk were affected by this at all.
     
  13. Cyclone

    Cyclone Cyclonic Member ((.oO))

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    The windows are an interesting one, but the doors and trunk are to be expected so that they can properly blend in the paint of the replacement quarter panel and bumper into the surrounding areas.
     
  14. JMG

    JMG Member

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    You are correct. I was surprised as well, but they said it is to blend in the paint. I hate the fact that any paint on my brand new car now has to be "blended" to make sure it matches...but that's the reality.

    I am assuming that small triangle window has to be removed in order to replace the quarter panel. Which is why they have to remove the chrome surround on all the windows. Apparently this is a single use piece and so a new one has to be put on.
     
  15. MrClown

    MrClown Autosteer Beta Tester

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    Denver
    Unfortunately, any body/paint shop will want to paint an entire panel and blend to adjacent panels, whether you go to Maaco or the best shop in town. This seems to be true of pretty much any kind of paint work. I got a small scratch, 3/4" and not even particularly visible, on my driver's door and everyone wants to repaint the door and blend to the adjacent panels which seems ridiculous to me.

    I'm going to try out a dent repair guy that specializes in touching up scratches instead. It's much cheaper and should be good enough for my tastes but the downside in this case is I have to wait about 3 weeks for him. Then I'm going to have PPF put on the rest of the car - paint work is far too expensive.
     
  16. markb1

    markb1 Active Member

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    Yeah, they did the same thing to my car, when the quarter panel was damaged. In my case, the damage was to the door shell and quarter panel, and it cost the insurance company $17k. The bulk of that was the quarter panel, even though the damage to that panel was actually small. In your case, I'm going to guess $15k. :(
     
  17. JMG

    JMG Member

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    Just thought I'd throw another update on here.

    The car has been in the shop for three weeks as of today. You may have seen me complaining on other threads, but suffice to say, the experience with the body shop has been less than stellar. Since I have access to the mobile app, I've noticed SEVERAL days where the vehicle was not worked on at all (pulled into the front parking lot in the morning and back in the evening right before close). The representative at the body shop is absolutely horrid at communication. Every time I try to reach him or get an update, it takes no less than 2 voicemails, 2 emails, and an average of 2-3 business days to get a reply. And always they start out with, "Sorry about getting back to you."

    Anyway, on June 9th he replied and said, "It's still in body work. It's taking a little longer since the quarter panel is around the charge port. I hope to have it in paint by the end of the week or Monday at the latest. I will let you know as soon as it gets into paint." :confused: Hmmm okay.

    Monday comes and goes, and by Tuesday he still hasn't returned my calls or given me an update. June 16th (last Tuesday) he emails back and says the Tesla tech got held up and mine is still in body work, but our rental should be good until Monday (22nd). I was a little (okay, really) bummed because I had wanted the car for this past weekend, and my ICE Maxima is reallllly starting to get old.

    So Friday comes and I still haven't heard anything. Mind you, I haven't been able to see my car on the mobile app for almost 10 days now because they either disabled it or disconnected the 12v battery, so I'm clueless as to if the car is being worked on or not (it wasn't even inside a building until it had been at the shop for a 6 business days). Email on Thursday morning, email and another voicemail on Friday...all go unreturned. "Completion date" is supposed to be Monday and I still haven't heard from anyone. I am needing to know because it takes a full day off of work (I live 2 hrs from the body shop) and I was going to coordinate with my employees and a customer I needed to see in the Dallas area. By 5:30 I still hadn't heard anything (they close at 6). I call again, and the secretary offers no help at all just to leave another voicemail. I let her know I'm pretty unhappy with the lack of communication and need a phone call asap. Of course when he calls back about 10 minutes later I miss the call, but he leaves me a voicemail.

    "Tesla sent the wrong quarter panel...it doesn't match up. We're having to order another one....................I will call you next week with an update" :cursing:

    So, the parts were ordered on May 3rd. They arrived May 27th. The car was dropped off June 1st, and you don't realize that the quarter panel was wrong until June 19th? In other words, you didn't even attempt to put on the new quarter panel until the car had been in your possession for FIFTEEN business days? The whole reason I didn't drop it off until June 1st was because that's when they told me that their "Tesla specialists" was ready to work on mine. That just validated that I was indeed right that they barely even touched my car the first 2 weeks it was there. It wasn't in an actual building until June 9th (after I practically called him out and said I've noticed it's just been sitting in a parking space for 7 business days). 45 minutes after that email, it was in a building getting charged and the trunk was open.

    So after that voicemail, I called and spoke with the owner of the company. He apologized for the lack of communication and offered me to speak to him anytime I needed something. He explained that apparently Tesla has "large and small cap" quarter panels, or maybe it was "gap"...I can't remember I was still a little ticked. Previously the larges were only for European and Japanese cars and the small for American. So they ordered the small. Well, apparently the D's are large now and they didn't tell the body shop. So they ordered the wrong one. They are making an "Emergency order" from Tesla for the new quarter panel and that has a 1-2 day turnaround time.

    So I'm stuck in the ICE rental for at least another few days. I'm crossing my fingers that it will be done this week.

    And to think, after all of this is done...I still have to take it back to get it rewrapped and cquartzed.

    All in all, its still in perspective. I'm not letting it ruin my mood or get me "down". There are a million and a half things that could be worse, and I'm incredibly blessed to even have a Tesla, but....its still annoying. :smile:
     
  18. Seesaw

    Seesaw Member

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    Similar thing happened to my brand new Camry Hybrid.

    It is also dark grey and seemed to attract the accidents. But nevermind, you will soon forget about the damage once it is fixed and probably never even think of it again after a while.
     
  19. JMG

    JMG Member

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    Feb 26, 2015
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    Location:
    NE Texas
    Sigh, more delays.

    Just an ironic thought...it took about 2.5 days to build my Model S from scratch (from Wednesday AM to Friday PM). It is taking the body shop FIVE WEEKS to put on a QUARTER PANEL.....:cursing:. Just got notice that "Yeah, it looks like it will be ready late Monday or early Tuesday." When I was told Friday just last week.
     
  20. richrootes

    richrootes Member

    Joined:
    Aug 31, 2014
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    Location:
    North Vancouver
    So - you have the address of the anus that caused the damage in the first place, don't you?

    I think I'd be paying him a friendly visit.
     

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