Just thought I'd throw another update on here.
The car has been in the shop for three weeks as of today. You may have seen me complaining on other threads, but suffice to say, the experience with the body shop has been less than stellar. Since I have access to the mobile app, I've noticed SEVERAL days where the vehicle was not worked on at all (pulled into the front parking lot in the morning and back in the evening right before close). The representative at the body shop is absolutely horrid at communication. Every time I try to reach him or get an update, it takes no less than 2 voicemails, 2 emails, and an average of 2-3 business days to get a reply. And always they start out with, "Sorry about getting back to you."
Anyway, on June 9th he replied and said, "It's still in body work. It's taking a little longer since the quarter panel is around the charge port. I hope to have it in paint by the end of the week or Monday at the latest. I will let you know as soon as it gets into paint."
Hmmm okay.
Monday comes and goes, and by Tuesday he still hasn't returned my calls or given me an update. June 16th (last Tuesday) he emails back and says the Tesla tech got held up and mine is still in body work, but our rental should be good until Monday (22nd). I was a little (okay, really) bummed because I had wanted the car for this past weekend, and my ICE Maxima is reallllly starting to get old.
So Friday comes and I still haven't heard anything. Mind you, I haven't been able to see my car on the mobile app for almost 10 days now because they either disabled it or disconnected the 12v battery, so I'm clueless as to if the car is being worked on or not (it wasn't even inside a building until it had been at the shop for a 6 business days). Email on Thursday morning, email and another voicemail on Friday...all go unreturned. "Completion date" is supposed to be Monday and I still haven't heard from anyone. I am needing to know because it takes a full day off of work (I live 2 hrs from the body shop) and I was going to coordinate with my employees and a customer I needed to see in the Dallas area. By 5:30 I still hadn't heard anything (they close at 6). I call again, and the secretary offers no help at all just to leave another voicemail. I let her know I'm pretty unhappy with the lack of communication and need a phone call asap. Of course when he calls back about 10 minutes later I miss the call, but he leaves me a voicemail.
"Tesla sent the wrong quarter panel...it doesn't match up. We're having to order another one....................I will call you next week with an update" :cursing:
So, the parts were ordered on May 3rd. They arrived May 27th. The car was dropped off June 1st, and you don't realize that the quarter panel was wrong until June 19th? In other words, you didn't even attempt to put on the new quarter panel until the car had been in your possession for FIFTEEN business days? The whole reason I didn't drop it off until June 1st was because that's when they told me that their "Tesla specialists" was ready to work on mine. That just validated that I was indeed right that they barely even touched my car the first 2 weeks it was there. It wasn't in an actual building until June 9th (after I practically called him out and said I've noticed it's just been sitting in a parking space for 7 business days). 45 minutes after that email, it was in a building getting charged and the trunk was open.
So after that voicemail, I called and spoke with the owner of the company. He apologized for the lack of communication and offered me to speak to him anytime I needed something. He explained that apparently Tesla has "large and small cap" quarter panels, or maybe it was "gap"...I can't remember I was still a little ticked. Previously the larges were only for European and Japanese cars and the small for American. So they ordered the small. Well, apparently the D's are large now and they didn't tell the body shop. So they ordered the wrong one. They are making an "Emergency order" from Tesla for the new quarter panel and that has a 1-2 day turnaround time.
So I'm stuck in the ICE rental for at least another few days. I'm crossing my fingers that it will be done this week.
And to think, after all of this is done...I still have to take it back to get it rewrapped and cquartzed.
All in all, its still in perspective. I'm not letting it ruin my mood or get me "down". There are a million and a half things that could be worse, and I'm incredibly blessed to even
have a Tesla, but....its still annoying. :smile: