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Orange ring with HWPC with loaner car????

Discussion in 'Model S: Battery & Charging' started by sorka, Jul 25, 2017.

  1. sorka

    sorka Active Member

    Joined:
    Feb 28, 2015
    Messages:
    4,294
    Location:
    Merced, CA
    P85D in for cooling system failure. Have a really nice brand new refresh 90D with a single charger.

    When I plug my HWPC in, I get an orange ring and an error that says:

    "Charger Cable Unlatched: Fully Insert Cable Into Car"

    It is fully inserted. I tried many times. No difference. UMC works fine at work with 40 amps but I don't have a 240 volt plug.

    J1772 chargers work fine too.

    So is this some incompatibility with the older 80 amp HWPC with the newer refresh Teslas? Does my HWPC have an issue that isn't exposed by my P85D but is by using some other car? This is the first refresh loaner I've had.

    Now it does charge but it maxes out at 16 amps, so it will take 11 hours which I don't have due to off peak only being from 11 pm to 7 am.

    Any ideas?
     
  2. sorka

    sorka Active Member

    Joined:
    Feb 28, 2015
    Messages:
    4,294
    Location:
    Merced, CA
    The connectors inside the UMC handle on the HWPC are perfectly clean and there's nothing stuck in any of the holes and the latch firmly latches onto the cable. You can hear it click after inserting it and it won't release the cable unless it's unlocked, so it is latching.
     
  3. ma47

    ma47 Member

    Joined:
    Nov 28, 2016
    Messages:
    43
    Location:
    Orange County, CA
    I'm having a similar issue - did you ever figure it out?
     
  4. Kuhz

    Kuhz Member

    Joined:
    Oct 25, 2017
    Messages:
    100
    Location:
    Seattle
    When you insert the charger, push down on the handle gently in a way that the tip of the charger tilts up slightly inside the charge port. I don’t know if that’s normal but this is the only way my HPWC charges with green light.

    I think it may have to do with the fact that the cable is heavy and it is naturally supposed to come down under its own weight and push the tip of the charger up. But since mine is wall mounted and the cable actually lays on the tool chest it doesn’t have any weight pulling the handle down.
     

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