Wife left the house at 10am to drive the golf club. As she was leaving the house I went to my phone (to see if she'd managed to get the heater on) and the wheel (top left of screen) spins round saying last seen 2 minutes ago and it has been spinning ever since, now (still spinning) saying last seen 2 hours ago!! I called Tesla and the agents response was 'what I am seeing is saying your car is off-line - that's weird!' - 'can you get your wife to call us when she's in the car' I've tried switching my phone (iphone) on and off. Any dieas?
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Phone app not working
- Thread starter Forty_Two
- Start date
Is it possible the car is in an area of no or very weak phone signal? The problem may resolve itself when the phone signal is restored to the car.
If that’s not the case, you may need to try and delete and then again pair your phone with the car at your next opportunity.
If that’s not the case, you may need to try and delete and then again pair your phone with the car at your next opportunity.
What makes you think she might not get back? If her phone is paired with the car or she has a card key it’s likely that all will be ok.
Yeah - this happens regularly to me - I just go to the club, pick my wife up in the ICE and go and retrieve the Tesla a couple of days later - its normally resolved itself by then - simples.
Nearby the phone should connect via Bluetooth and a card via the chip in the card. The Tesla agent can only see the location via the mobile network. If the signal is poor then the vehicle is likely to be showing as offline.
UkNorthampton
TSLA - 12+ startups in 1
+1
You can still get into your car when the mobile phone networks are broken or you're out of signal range (underground parking, mountains, alien invasion). Bluetooth is local, card use is local. Just need to be physically close.
Only times it might be a problem (might be more I haven't thought of):
- your wife doesn't switch on phone's bluetooth
- she doesn't know that an android phone can be used like the card (NFC - How to use NFC on Android: Mobile payments, tags, fast pairing, and more) even without bluetooth on. Or she may have Apple phone or her android phone might have NFC disabled (some by default)
- phone battery dead (always take card as backup)
- phone & card both get stolen/locked away/lost - I try to separate them - card in wallet away from phone or my wife has it elsewhere (varies)
Jason71
Well-Known Member
I had this issue a couple of weeks ago. One morning car offline. Had not fixed itself by the evening so i did a reboot problem solved. If it happened a lot i would be annoyed but a one off ( so far) i can live with. At least the new Ryzan reboots sooo much faster.
MrBadger
Badger out
No necessarily true. An offline car may be 'offline' because of a problem with the 'car computer' and a problem with the car computer may prevent the car from being used, especially if pin to drive is enabled. Been there, done that... intermittent hardware issue causing 'car computer'/MCU not to boot, car undrivable, needed a replacement car computer.
Whilst it is is a common occurrence where we regularly park semi underground and easily explainable, its less so less so on other occasions and concerns of deja vue.
Normally not an issue especially if easily explainable like weak signal, but if it happens regularly, it may be an early indication that the car computer is having issue.
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