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phone key Auto Unlock unreliable recently

crackers8199

Active Member
May 31, 2015
1,281
594
lake elsinore, ca
Has anyone else had issues with their phone key lately? I originally had a OnePlus 5 that rarely worked as a key...bought a pixel 3 and it had been flawless until about two weeks ago. Now it's actually almost worse than the op5 was...trunk unlock literally never works unless I take the phone out of my pocket and unlock it, and now door unlock has started doing the same thing more often than not.
 

azred

Active Member
Apr 12, 2016
1,901
2,198
Chandler, AZ
Yep, my iPhone 7 is up to its old tricks. About a 50-50 proposition whether it will open my door without fiddling with the phone.

But the good news is I have Smart Summon to scare annoying shoppers in the Macy’s parking lot.
 

crackers8199

Active Member
May 31, 2015
1,281
594
lake elsinore, ca
it's hilarious, because the one thing that was completely unreliable with my OP5 was the walk away lock. with the pixel lately that's the one thing that has always worked, but actually unlocking the damn car and/or trunk are completely unreliable.

this is by far the most frustrating piece of tech i've ever owned.
 

peakshaving

Member
May 6, 2019
91
70
USA
You can probably blame Android for that. There's basically no standard as to how manufacturers implement their Bluetooth stack and One Plus has always been... Interesting. Pixel's usually pretty good because Google employees are all using it and well... they write most of the Android code- but AFAIK Google's still not really as invested in hardware as they'd like you to believe- they definitely don't make their bluetooth/wifi chipset and as such probably are at the whims of that manufacturer to fix their firmware (if that's what's causing the problem here.)

What I've noticed is that Android phones don't poll bluetooth nearly as much as iPhones do- likely due to power consumption reasons.

Not saying iOS is immune but I've never had an issue with my iPhone XS with respect to (un)locking car. Older phones seem to have issues crop up- I'm guessing this is because Apple hasn't been as diligent with keeping their older phones updated properly.

I'd try to reset the Bluetooth cache on your phone and/or unpair your car and set it up again. It worked for some of my coworkers with Android phones that had issues if sometimes temporarily.
 
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Kitfox

Member
Aug 17, 2019
147
100
Vancouver, WA
I'm running on a Pixel 3 XL. A recent Android update broke some Location accuracy and my phone didn't work for key or walk-away lock when the location data was all over the place. Required a phone restart and when location data showed accurately and I didn't block the Tesla app from getting it in the background, it worked just fine.

Also, the Tesla app MUST be running in the background (Displaying a notification icon in the bar) for it to work as a key. If you tell Android to kill it for any reason, or have something like a battery saver app that kills it, it will not key in or out.
 
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Dan203

Active Member
Jul 10, 2019
1,420
953
Northern Nevada
I occasionally have a situation where I have to angle my pocket with the phone in it closer to the car for it to unlock, but otherwise it seems to work fine.
 

crackers8199

Active Member
May 31, 2015
1,281
594
lake elsinore, ca
I'm running on a Pixel 3 XL. A recent Android update broke some Location accuracy and my phone didn't work for key or walk-away lock when the location data was all over the place. Required a phone restart and when location data showed accurately and I didn't block the Tesla app from getting it in the background, it worked just fine.

Also, the Tesla app MUST be running in the background (Displaying a notification icon in the bar) for it to work as a key. If you tell Android to kill it for any reason, or have something like a battery saver app that kills it, it will not key in or out.

i do have it running in the background (always have), and i haven't noticed any location issues lately. just came back from a long road trip and used waze the entire way with no issues.

is there a certain setting for blocking location other than the regular location permission?
 

xxxholic

Member
Aug 15, 2019
70
32
Washington, DC
What I've noticed is that Android phones don't poll bluetooth nearly as much as iPhones do- likely due to power consumption reasons.

Not saying iOS is immune but I've never had an issue with my iPhone XS with respect to (un)locking car. Older phones seem to have issues crop up- I'm guessing this is because Apple hasn't been as diligent with keeping their older phones updated properly.

I am using the iPhone 11 Pro and it is not as reliable as the iPhone X so far. Where I had reliable cellular signals in garages its no longer there. I also have issues with having to take my phone out of my pocket more. I think its overall combination of new software needing to be optimized on both the phone and Tesla.
 

Kitfox

Member
Aug 17, 2019
147
100
Vancouver, WA
i do have it running in the background (always have), and i haven't noticed any location issues lately. just came back from a long road trip and used waze the entire way with no issues.

is there a certain setting for blocking location other than the regular location permission?

The app updated in the past few days and when Android updates an app, it kills it to do the update, but doesn't restart it. That's one possible contributor if it was a one-time problem.

For location issues, for example I had Waze running and it just couldn't figure out where I was, getting confused around in a 500m area or so.

If your phone updated to Android 10:
Settings -> Apps and Notifications -> Get to the Tesla App (Might need to do the "See all ### apps" link)
Tap on "Permissions"
Tap on "Location"
Select "Allow all the time"

If it was set to "Allow only while using the app", it would be sad. It can get that way if a change was made in response to notification alerts from Android about the app getting your location in the background. The alert makes it very easy to accidentally block that for any app.
 
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crackers8199

Active Member
May 31, 2015
1,281
594
lake elsinore, ca
If it was set to "Allow only while using the app", it would be sad. It can get that way if a change was made in response to notification alerts from Android about the app getting your location in the background. The alert makes it very easy to accidentally block that for any app.

i'm actually still on android 9. haven't done the update yet...so i don't have the "only allow while using the app" or allow all the time options. it's just on or off.

one thing i had noticed recently is that the phone seemed to always be killing the app, as every time i'd open it i would end up at the tesla logo. i thought that might have something to do with it, so i downloaded greenify to try to kill everything else and keep the tesla app in memory...that has worked for keeping the app open, but hasn't fixed the phone as key issues.

i did have the car update to v10 overnight though, so we'll see if things hopefully improve now...
 

Kitfox

Member
Aug 17, 2019
147
100
Vancouver, WA
I occasionally have a situation where I have to angle my pocket with the phone in it closer to the car for it to unlock, but otherwise it seems to work fine.

Bluetooth is microwave frequencies, literally at the same general frequency as a microwave oven. Water blocks the signal very well, and our bodies are a lot of water. If there's nothing around for the signals to reflect off of, then having your body between the car and the phone will kill it. :)
 

Johnstac

Member
Oct 24, 2018
272
301
California
Same problem here and I can tell you that it's not isolated to Android. Before this update, my iPhone always worked. Now I have to open the Tesla app in order for the car to open. At the same time, In hindsight though, I did just get the Iphone 11 so maybe there's an issue there as well. Aside from opening the Tesla app, the only other way I can open the car is to tell Siri, "Unlock my car" which happens through Stats.
 

jkoya

NA2 NSX
Nov 21, 2018
3,626
1,555
Northern CA
I've noticed this as well. I broke down and ordered the new version of the key fob that supports passive entry. Hoping this will work more consistently....
 

Dan203

Active Member
Jul 10, 2019
1,420
953
Northern Nevada
Same problem here and I can tell you that it's not isolated to Android. Before this update, my iPhone always worked. Now I have to open the Tesla app in order for the car to open. At the same time, In hindsight though, I did just get the Iphone 11 so maybe there's an issue there as well. Aside from opening the Tesla app, the only other way I can open the car is to tell Siri, "Unlock my car" which happens through Stats.

iOS 13 has a feature where you can set app BT usage just like location usage. I.e. always, never or when using app. Did you set the Tesla app to always?
 

crackers8199

Active Member
May 31, 2015
1,281
594
lake elsinore, ca
I've noticed this as well. I broke down and ordered the new version of the key fob that supports passive entry. Hoping this will work more consistently....

i missed the 10 seconds they were available yesterday...had i known the passive entry version was coming i would have paid more attention. ugh.
 

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