Day 1 reservation holder. I scheduled delivery for 9/1 in Westmont, IL. Everything was going great until after my first conversation with the delivery advisor on 8/10. After that it all went downhill. LACK OF RESPONSES FROM DELIVERY ADVISOR: I had a few questions regarding the delivery process and financing (documents my bank required), and called my delivery advisor/left messages (Irma Navarro). She never returned my phone calls. I emailed her at least 4 times, and I received response to 2 of my emails, and only 1 of them actually answered my question. The rest were generic questions that could be answered by the website FAQ. (for example, my bank needed an exact payment amount including tax, and I hadn't received my final purchase agreement, and my delivery advisor said to check the website and it would be update...and it wasn't). NO UPDATE PRIOR TO DELIVERY DATE I was told initially that my car would deliver around 8/28, and they would need 2 days to inspect it. Then I'd come and pick it up 9/1. I went ahead and got my loan 8/31 morning (my interest payments start today). I called the 888.518.3752 Tesla number at 6:30 EST, and one of the agents looked up my reservation and said I was still good to go for my delivery in the morning. So I went and rented a 1 way car rental to Westmont (I live 100+ miles away). At 8:45 EST, I get a call from the delivery center in westmont saying my car has not even delivered there. Now I'm furious. 1) my delivery advisor never called me back or provided me with any legitimate updates. 2) I was under the assumption my car was ready for delivery...because they needed 2 days to inspect it before I could pick it up. Why wouldn't they notify 24 or 48 hours before my delivery day that they never received the car for inspection? Why did they tell me 12 hours before when they knew I have to come from out of town? Now I've lost money on my 1 way rental. I'm paying interest on my car loan. Have to find time to reschedule work. And I don't know when the car will arrive. Do I have any recourse or compensation for my troubles? They should have updated me within 24-48 hours of my delivery. The Nevada customer service agents are very robotic in their apologies. I get the sense they truly don't understand my frustrations. And the delivery specialist is a joke. I don't even know what purpose they serve. Just replace them with an email robot. I may request that they deliver the car to my house, but even that seems risky given all the quality control issues, where I may have to refuse delivery. This experience does not inspire any confidence whatsoever with Tesla as a company. Have been reading about bad customer service and bad delivery experiences. Now i'm worried it will translate into issues with service issues given that im 100+ miles away from the closest service center. At this point I would be open to taking a full refund on the car assuming they give me a refund on my deposit.