Looking for feedback on people's experience with OA's. I placed an order for a Model X on 6/7 and got the order confirmation on 6/10 and a VIN on 6/19.
Leading up to the order my OA was very responsive replying to both emails and iMessages almost instantly. Following the order I sent an email to him on 6/11 and another this week as well as an iMessage with some questions. He hasn't replied to any of them. Thought he may have been part of the recent layoffs but just called the store and he is still working there but out on a test drive.
I hope this isn't indicative of Tesla customer service. I am changing from a Range Rover to the Model X. Land Rover customer service is excellent and worried about what I should expect with Tesla.
Leading up to the order my OA was very responsive replying to both emails and iMessages almost instantly. Following the order I sent an email to him on 6/11 and another this week as well as an iMessage with some questions. He hasn't replied to any of them. Thought he may have been part of the recent layoffs but just called the store and he is still working there but out on a test drive.
I hope this isn't indicative of Tesla customer service. I am changing from a Range Rover to the Model X. Land Rover customer service is excellent and worried about what I should expect with Tesla.