Mark Z
Active Member
I was looking for a thread like this. I was sorry to see the attitude by some earlier, but I understand. New cars will come off the line with far less issues or hopefully none at all. But look at it this way, those new owners will be extremely thankful for their additional wait or higher VIN. Compare the difference of my experience with the improvement that other owners will report.
Hopefully mine is the worst, because in one area of the car it is a safety issue. I had to limit the number of passengers due to safety warnings on the touchscreen that I could not correct by pressing the seat buttons. Those warnings also tell you how you cannot use those seats when not positioned precisely, and that may prevent use by some tall adult passengers you attempt to accommodate. (Tip: sit with legs at a wide angle, knees toward the forward seat edge where extra space exists.) All Model X owners can provide input on seat positioning and how software improvement will help over time. But one issue that never surfaced for me before obtaining the vehicle is the latching of the 2nd row. It should have a separate thread.
Tesla Motors requested a punch list of issues after delivery. That is good since most items are not seen until using the vehicle. Some owners wonder why their car isn't arriving on time and still in the Service Center, well why not post some of the problems to help them understand. In my case, if I had children in the rear seat, it could be extremely important. I have already posted most of the punch list at the Tesla Motors forum. While not long, it could help others discover problems that they MUST report and correct. In my Model X, one missing and an occasionally slow to move protective panel allowed an opening that might pinch a hand or small foot as the 2nd row moving seats move. IMHO, that was unacceptable. What if Consumer Reports was to receive a Model X in that condition. It is vital to report the facts that might not be getting to the right people internally.
*UPDATE: After the list was created, I visited the Tesla Service Center to give them the list. We went through each item. More detail is in the list. What I wanted to mention here is while it appears there are missing pieces in the moving seat tracks, the reality is that the left side has the metal and carpet panel, and that is correct. The one on the right has the carpet panel where the metal is. The result is that it looked like both sides were missing a part. But that was wrong! There were NO missing parts. The one on the right ended up having the carpet panel slide up onto the metal panel and break free to travel with the metal panel. Two parts were on top of each other. The result was the hole. No time to fix it then cause I needed to travel to the finest detailer. Back to the original thread...*
Knowing how limited the communication is at times, this may be the only way for my "punch list" to be seen by those at Tesla who need to see it. Since my vehicle was manufactured in November of 2015, Tesla Motors had more time to make things right while it was at the factory. To wait and let the Service Center deal with these issues doesn't make sense.
Another possible damage issue is shipping. I was told by Sales on the phone that "We would not put a Model X on an open 8 car transport." Well, surprise, surprise. My DS told me on delivery day that my Model X was transported that way and that they use it all the time. Why is that a concern? When you see micro-pitting of shiny sparkles on your windshield when driving into the direct late afternoon sun. The immediate thought was, "Oh no, the windshield looks like a single trip occurred from LA to Vegas on a clear day." That drive will add the smallest of shiny specks that are pitted into the windshield on some of the nicest days. It doesn't take much blowing dust particles in the desert or the spilling granular fertilizer trucks through the windy dust storm raw dirt parched lands in the unwatered areas of the San Joaquin Valley to do the slightest bit of damage. Service Center management has already said they would make things right. In this situation, I'd rather see Tesla Motors make sure that optically clear protective film is placed on the windshields before leaving the factory until the car reaches the Service Center or customer.
*UPDATE: Now this MAY be HUGE. For years our Tesla OC group have enjoyed bringing our vehicles to Glistening Perfection in Aliso Viejo. Moe Mistry specializes in making new Tesla Model S and many other makes better than new. All the manufacturers have imperfections in their surface finishes, especially paint, interior and glass. By bringing my Model X to Moe today, he analyzed the hood, the glass and all the other issues that I didn't even list. I have already mentioned in a new post further down in the thread how the paint imperfections increased recently according to the 3rd party specialists, but they also report, THE NEW PAINT QUALITY IS BETTER. It takes the expert who works with the vehicles on an ongoing basis, who correct and refine the finish to, the level of, Glistening Perfection! So in the case of the windshield, it may be environmental deposits. A claying of the glass can remove them. We aren't 100% sure just yet, but it may be that the car (manufactured in November) sat out too long. While the Service Center gives the car a quick wash and polish, even the glass needs a deep clean and protective nano coating. I will know soon and can post the results further down the thread.*
(UPDATE: removed photo/search/document sentence. Only the list is needed.) When you have a vehicle with a low VIN, there is a greater possibility of problem. But as I mentioned earlier, there is more time to make it perfect. So the fun of waiting is now watching and looking carefully for what needs to be corrected.
One more thing...The glove compartment was almost empty in my car. Just a cleaning cloth, a "Model X Quick Guide", a Monroney sticker, a removed air bag hang tag and the remaining pieces for the console cell phone connectors. A huge difference compared with the tall stack of stuff in the Model S Signature P85. - "Car 15 missing parts, Where Are You?" (UPDATE: As others have posted, the glove compartments are fairly empty. Documentation is more up to date on the touchscreen.)
So here is the list that is for FORUM use ONLY. ALL RIGHTS RESERVED - NOT FOR USE OR PUBLICATION OUTSIDE THE FORUM.
2nd row seats have some safety covers and/or carpet covers missing when seats are forward allowing an open hole that closes electrically.
*UPDATE: NO missing covers, just a carpet panel that is still stuck to the lower metal panel.*
Right 2nd row seat won't latch and fails to move fully back. Leather bottom has a raised elongated hill that won't lie flat. (I will have Moe advise about the leather!)
Spacer under the rear floor panel is not secure and could be seen in different positions due to the hole in the floor.
*UPDATE: Spacer being free to move is NORMAL*
Software needs an update (the SC attempted, but network failure occurred).
A possible sand grain covered with paint is in the dead center of the hood.
*UPDATE: Tesla offers to repair what customer feels is wrong, BUT my paint is excellent according to Glistening Perfection. Some surface scratches and the polish that isn't best will be removed by claying and their special work. What would be a major mistake is to let Tesla have the hood repainted. The Tesla SC manager said he wouldn't recommend it either, but the customer is always right. That is why you need to call the best 3rd party specialists to get their professional advice.*
The rear seats won't fold down and remain locked (safety latch won't release).
When the rear seats did fold down during delivery, the bottom carpet seat backs were bent out of shape due to binding when raised with trunk floor in either position.
Front seats don't return to the previous position after the 2nd row is moved forward and back.
Front seat leather has some creases that should not have made it past quality control. Appears used and driver seat bottom has a slight tint, (color transfer?).
*UPDATE: This is the most amazing of all. When Tesla Motors SC looked at the seats today, they declared them used and had color transfer. Moe Mistry looked at them later in the day and said, totally NORMAL. Tesla Motors is now using finer materials that are softer and crease due to the softness. The softer materials also have a faster color transfer that the original Model S leather seats. The only problem was that a protective plastic cover on the seats must have been removed. A quick cleaning and proper protection to help decrease color transfer is all that is needed. See what getting the right information can solve.*
The right Falcon Wing Door sill has a dent and white matter surrounding the dent near the latch for the Falcon Wing Door.
The right Falcon Wing Door seal near the front top right is starting to rise above the glass. (Hopefully within tolerance limits at the present.)
Windshield appears to be slightly pitted with a light amount of sparkle across the windshield when driving into direct late sun.
*UPDATE: As mentioned above, environmental deposits may have occurred due to the November manufacturing date and the Model X sitting outside. I can check the results of the claying tests done today when the sun is bright tomorrow. The answer will be to have Glistening Perfection clay and nano coat the windshield.*
Check glovebox and request factory to supply what could be missing or wasn't available in time for manufacture.
*UPDATE: Others report that their glovebox is empty. NORMAL situation. I would like more manuals on the care of Model X to be in paper form.*
Missing Parcel Shelf (included for Signatures - can be sent by UPS when available).
Other than that, the Model X performs perfectly as it should.
PS: I was able to drive down the Santa Ana Freeway from the Tesla SC to Glistening Perfection on AutoPilot. My first major AP adventure. Smoother turns as the vehicle improves over time, amazing! The entire experience of Model X is so spectacular that I want it as perfect as possible. That just takes time in my case, but as usual, Tesla always makes it right. With Moe's added expertise, the Model X will be better than new, it will be improved with perfect clarity and clear bra protection. Great day!
That wraps up the updates for 1/2/16. If the post becomes locked, please check the remaining thread for more updates.
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