Power on but app confused

[satur9nine]

I powered on my system today. Solar production appears to be working but my Tesla mobile app doesn't show solar exists, power is just emanating out to the grid. I connected to my gateway 2 wifi and it shows "Meter is missing". Any tips? Just wait until tomorrow? Call support again?

 

[Bitslizer]

If you are fairly techy AND handy, you can find out what meter and configure the gateway accordingly using installer mode

 

[satur9nine]

I'm pretty technical... but considering that it is generating at the moment I'd rather not screw it up. Seems Tesla installer neglected to complete the job and populate this information properly in the wizard, best to call them up and have them fix it.

 

[Bitslizer]

I'm pretty technical... but considering that it is generating at the moment I'd rather not screw it up. Seems Tesla installer neglected to complete the job and populate this information properly in the wizard, best to call them up and have them fix it.

You just have to find out if it's a neurino (typical with a pw+) or the gateways plug in X or Y meter (have to open the gateway inner panel cover)

Then set it up in the wizard

 

[dailo]

If it is a PW+ the neurio connects to it wirelessly, but they probably just didn't toggle the correct CT type. If you login to your TEG and go to /cts page, you will be able to see if the meter is there and if the connection is set to Solar or not.

 

[satur9nine]

Tesla support attempted to fix it but looks worse now, cannot charge my powerwall any more and see a bunch of errors.

 

[marx1]

Looks like your CT's are installed wrong. Your installer needs to come back and fix it, this should have been checked during install.