My powerwall+ won't connect to wifi, although i always had no problem with it connecting to wifi before. Also when i try to search for available wifi network I used to see the TEG- network, now it is not available. I tried to reset by turning the power wall off and disconnect the breaker the back on again but with no luck. Any ideas how to get the TEG back?
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Powerwall+ won't connect to Wifi
- Thread starter haali77
- Start date
n.one.one
Info w/o Drama
I suggest calling Tesla solar support at 877-961-7652 and pressing option 2 for PW support. I had the same thing happen this past weekend and at first I tried the same steps as you. They walked me through several steps and in the end it was resetting the gateway that fixed the problem. Good luck and please let us know how it plays out.
jgleigh
Member
There's a small hole in the Gateway labeled Reset. You'll need a long object (plastic ball-point pens work well) to push the reset button at the bottom of that hole. Hold the button for about 10 seconds and the Gateway will reboot.
My powerwall+ doesn't have gateway, only the battery and the inverter on top of it that has the gateway. So no reset button.
The newer powerwall gateways are a smaller device on the wall which looks like a mini powerwall. Nevertheless, I would recommend you call Tesla Energy support and have them walk you through it, like @n.one.one suggested.
jgleigh
Member
I just found a page online that shows the reset process for both (along with pictures of gateway version 1 and 2). I have a gateway 1 but have seen pics of version 2.
n.one.one
Info w/o Drama
That's exactly what support walked me through on my Gateway 2. FYI I used the eraser end of a pencil to push the reset button. I also had to connect to the TEG-x network while standing at the gateway. As a bonus I also had to re-pair my phone to the Powerwalls. That's a good doc you found and I've bookmarked it just in case.
There is also a good set of troubleshooting in the app now. Go to Support - > Get Help
This will take you through simple troubleshooting based on your hardware.
Sometimes people (including me) assume the person is asking about the same products that are on their own wall.
In this case, it looks like he has a backup switch, and I am not sure how to reset that as we don't install them yet.
This will take you through simple troubleshooting based on your hardware.
Sometimes people (including me) assume the person is asking about the same products that are on their own wall.
In this case, it looks like he has a backup switch, and I am not sure how to reset that as we don't install them yet.
What did they tell you to do when you called the powerwall support line, as suggested a couple of times in this thread?
jgleigh
Member
@haali77 Do you have a Backup Switch instead? It'd be attached directly behind your electrical meter.
www.tesla.com
Tesla Backup Switch | Tesla Support
Tesla Backup Switch is a new component in the Tesla Powerwall system that facilitates access to backup power. Learn more about Backup Switch.
jgleigh
Member
Looks like you have to remove a cover on the Backup Switch to access the reset button. That's unfortunate.
And also:
"Do not remove the conduit hub or operate the manual override switch unless directed to do so by Tesla Support, or in the event that the grid is present but you are experiencing an outage."
I called tesla and they walked me through steps to reset the WiFi signal through turning off the system and wait for 5 min then turn it back on. And this seems have solved the issue. I recommend calling Tesla and following their instructions for anyone with similar case like @n.one.one mentioned.
I have the opposite issue, wifi is the only one that works as the gateway says both ethernet and cellular are configured but not connected. Funny thing is if I delete the wifi it still says internet and tesla communication is ok, so I wonder if it's a UI bug. I've reset the gateway with the reset button twice but I wonder if I need to power cycle it like the old gen 1's without a reset button. Probably best to wait till monday so I can chat with support in case stupid stuff.jpg
jgleigh
Member
UI bug. I've had WiFi disconnected for a year. All network diagnostics pass.
