coolmanfever
Member
I am going to do my part to complain. I think tesla sale center should be opening soon next week. Let call in and complain.
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This situation baffles me. At least New Zealand and Australian owners spoke up and got things fixed!
If anyone is interested in emailing Tesla, I have been corresponding with Justin E from the Tesla Support Leadership Team at: [email protected]. One person I spoke with at Tesla told me (off the record) that Tesla will only fix this if owners speak out.
Carefully created a thoughtful email on this topic, attached screen grabs of my contract and the Tesla site description of what Premium Interior included taken April 29,2019 when I ordered my Tesla 3 LR/AWD with white Premium Interior.
Sent the email to link above and it bounced back saying that email is no longer being monitored. SearchEd for other emails on Tesla site and can’t find any that I have confidence are being monitored. Now trying to figure out how to proceed ...
I apologize. I'm sorry for wasting your time. This was news to me. I'm finding the process frustrating also.
Oh, no waste of time! I needed to craft my argument out so I’ll be ready in the off chance I get a sympathetic person answering the phone in Oakville SC.
Maybe I’m wrong but from what I’ve found so far I really think we have a valid case because I can’t find any indication that they stated a one year expiry on the Canadian site or my purchase documents.
Just hoping I might find an email address to get the ball rolling! At roughly $200 per year that adds up. And I really did think getting the premium interior option came with the Premium Connectivity, just like the other things mentioned like the fog lights, auto dimming side mirrors etc.
Thanks for getting me going on this!
I think it makes sense to do both (petition as well as point to this thread). I think it is great you are taking up this cause, and certainly would appreciate it if the community gets behind you and convinces Tesla to change their mind. As it is, there is dwindling difference between the premium and partial premium interior of the non AWD or Performance models. Perpetual connectivity would be a good nod to those owners to further justify the premium? Just thinking out loud.....Or, should people just share their opinions here and then I could email Tesla support a link to this thread? They told me that they do read these threads, but the Canadian thread might be a bit hidden. Thoughts?
okay, i'm just reading this now to update on the situation. Yes, there was no mentioning of an expiry date on the premium connectivity when I got my LR RWD. So, we should just email [email protected]?
I received an email informing me that my premium will end May 18th 2020 like a lot of us.
Today I still had it. Any body else ?
Same here.I received an email informing me that my premium will end May 18th 2020 like a lot of us.
Today I still had it. Any body else ?