I made a 7-seat Tesla Model Y reservation in 2019 when it was announced at $55,190. Although the Tesla showroom guy told me not to make any changes to the reservation, I called Tesla Customer Care to explore the possibility of adding a Tow Hitch.
The Tesla Customer Care representative assured me that the price of other components of the car in the Reservation wouldn't increase when I add a Tow Hitch, the overall price of car has gone up $2,000 for adding a $1,000 tow hitch. Now she says that the price increase is obvious and that she can't do anything.
All other Tesla Customer Care representatives as well as their supervisors now say that they can't don't anything as the reservation has already changed and that I have to pay the new price even if I remove the Tow Hitch like there is no Undo feature in their ordering software.
Has anyone faced this problem when preparing a pre-order reservation for delivery?
The Tesla Customer Care representative assured me that the price of other components of the car in the Reservation wouldn't increase when I add a Tow Hitch, the overall price of car has gone up $2,000 for adding a $1,000 tow hitch. Now she says that the price increase is obvious and that she can't do anything.
All other Tesla Customer Care representatives as well as their supervisors now say that they can't don't anything as the reservation has already changed and that I have to pay the new price even if I remove the Tow Hitch like there is no Undo feature in their ordering software.
Has anyone faced this problem when preparing a pre-order reservation for delivery?