Hi everyone,
We received PTO approval from PG&E yesterday afternoon. We have a 12 kW array with 3 Powerwalls. I spoke with Tesla this morning to confirm my PTO and received the texts and emails from them stating it was Ok to turn the system on (it had already been on in self consumption mode prior to PTO). The Powerwalls hit 100% today about 1pm, and then the solar panels promptly matched themselves to the home load and didn't export any excess to the grid. I called customer support and they had me do the standard reset of the Gateway 2 and Powerwalls, which didn't resolve the issue. They escalated to tier 2 and told me they'd give me a call and hung up.
Anyone else been in this position? Any help?
Thanks!
We received PTO approval from PG&E yesterday afternoon. We have a 12 kW array with 3 Powerwalls. I spoke with Tesla this morning to confirm my PTO and received the texts and emails from them stating it was Ok to turn the system on (it had already been on in self consumption mode prior to PTO). The Powerwalls hit 100% today about 1pm, and then the solar panels promptly matched themselves to the home load and didn't export any excess to the grid. I called customer support and they had me do the standard reset of the Gateway 2 and Powerwalls, which didn't resolve the issue. They escalated to tier 2 and told me they'd give me a call and hung up.
Anyone else been in this position? Any help?
Thanks!