PV Gateway reporting 'NO SERVER'

[Zaxxon]

Anyone else have their Tesla solar monitoring (via the Tesla app) stop updating a couple hours ago? I did, so I looked at my gateway (the thin black square--I have no Powerwall) and it's showing NO SERVER which is one I've not seen before. Rebooted it, it connected back to my inverter, but NO SERVER remains.

Guessing it's an outage on Tesla's end, but haven't found any confirmation yet.

 

[Sonus]

No issue for me

 

[zanary]

Mine is working. I have one house with PW+PV and the other house with PV, and both are reporting successfully.

 

[Zaxxon]

Thanks. You folks have the same NEO gateway?

 

[Bigriver]

No signal in Pittsburgh, PA for past 2 hours. This used to happen a lot, but first time in maybe 9 months.

 

[Zaxxon]

The one I'm seeing is the light next to that. No signal (what you're seeing) indicates the gateway isn't talking to the inverter. No server (what I'm seeing) indicates it's not talking to Tesla. I've verified that the unit is pulling an IP address on my local network, that I can ping it, that another device connecting via that cable/port can access the internet... No dice. I called Tesla who confirmed that it's not talking to them. They had me power-cycle it and said if they still don't see it in 24 hours they'll send me a new one.

 

[Bigriver]

No signal (what you're seeing) indicates the gateway isn't talking to the inverter.

I’ve power cycled twice. This is the only thing Tesla has ever told me to do when this happens, but it’s not having any effect. Any suggestions of anything else?

 

[Zaxxon]

I’ve power cycled twice. This is the only thing Tesla has ever told me to do when this happens, but it’s not having any effect. Any suggestions of anything else?

Power cycle the inverter? Not sure.

 

[DHevey]

Anyone else have their Tesla solar monitoring (via the Tesla app) stop updating a couple hours ago? I did, so I looked at my gateway (the thin black square--I have no Powerwall) and it's showing NO SERVER which is one I've not seen before. Rebooted it, it connected back to my inverter, but NO SERVER remains.

Guessing it's an outage on Tesla's end, but haven't found any confirmation yet.

Yes, this happened to me, too. Complicating matters for me is that I just (today) had an additional Powerwall installed, Then, as soon as the guys left, and I went out to run errands, the gateway stopped reporting. When I got home and logged onto the gateway, it was off, so I clicked the button to turn it on, but nothing happened. I opened the lid to the gateway to make sure the breaker hadn't tripped, and all looked good. I closed the lid, and as I was walking away, I heard it click, and everything came back to life on its own. I also noticed that I am now on version 1.45.1, so I assume it's all related.

 

[charlesj]

..., so I assume it's all related.

Most likely. Perhaps these updates should happen midnight?

 

[Zaxxon]

FWIW, the No Server error wound up being part of a larger Tesla outage. I found a couple people on a Tesla Facebook group with the same Neo gateways that also went down and came back up around the same time.

 

[charlesj]

What a coincidence.