This is perfect info. I'm talking like 5-6 inches from the breaker
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attack7
Member
Got a call from Mike at Tesla. Car is ready for pickup today at the lot on Wilmington St.
Hope all the rest of you get a call too. I’m gonna head over around 3:30.
Hope all the rest of you get a call too. I’m gonna head over around 3:30.
Sw0rdf1sh
Member
I just checked my App and now it doesn't just show Loot Box and Videos but all the other options it seems.
Does that mean anything at all or just coincidence? I was hoping it meant my car is somewhere being prepped.
Does that mean anything at all or just coincidence? I was hoping it meant my car is somewhere being prepped.
In my experience, the car being in the app does not mean much. My car appeared in the app before I paid, was removed after I paid, and now I am waiting on it to re-appear again even after delivery. Essentially whether the car appears in the app seems to be based on the status of the car in some Tesla backend system. At the moment, it seems there are lots of instances were the backend states are out of whack. Obviously I should have the car in my app now, but I don’t... Tesla tells me to be patient and the backend will catchup.
I called Tesla about these issues earlier today. I took delivery about 24 hours ago and it's still showing the videos. The Service guy told me that it takes 1-2 business days to pop up because "It's a lot of paperwork". I would assume this is also why my account shows the "Take delivery" box unchecked....
jdcollins5
Member
My car did not show up until I completed the paperwork at the Raleigh sales office. It has been there ever since.
I have read where it has disappeared for others shortly after delivery and reappears a couple of days later. I have not had this issue.
I have an iPhone 6S and I have had no problem with connection since my DA connected it.
I have read where it has disappeared for others shortly after delivery and reappears a couple of days later. I have not had this issue.
I have an iPhone 6S and I have had no problem with connection since my DA connected it.
Knightshade
Well-Known Member
This is perfect info. I'm talking like 5-6 inches from the breaker
It'll also depend if your panel has space for the breaker or if you need to add a subpanel...
My panel was full so install of subpanel and the plug was just under 1200 bucks including having permits done-and this was within a few feet of the original panel
I may be speaking out of my area here but it seems to have about 8 "slots" left. A majority of the other switches are very low numbers, most "20", the highest in there is "30". Again, I don't really know what I'm talking about, but learning!
I have an electrician coming to take a look on Monday.
We brought our MSM 3 home today! Can't believe its actually here. It was dark by the time we got it home to its newly (today) installed HPWC so I'll do another inspection and get pics tomorrow. The pics we got at delivery didn't come with the, well, Tesla experience nor the ambience we looked forward to given that delivery in Raleigh is currently in an off-site remote location (more on this below).
Delivery Scheduling
- Originally selected Sep 27. Contacted after to arrange home delivery given the Raleigh issues, selected Sep 25.
- Sep 25 - waited 7 hours, no contact no delivery; learned car was still in Charlotte; rescheduled for Sep 28
- Sep 27 - dropped off final paperwork; learned 3 was in Raleigh remote lot but not prepped; promised home delivery Sep 28
- Sep 28 - waited 2 hours, no contact no delivery; called to learn no trucks available, went to pick up in the evening
Delivery
Cons - The delivery experience is rough - miscommunication, errors, temp location - be patient. The cars are not prepped awaiting your arrival and the status of paperwork and state of NC inspections is hit or miss so allow extra time. Given that the cars have been moved a lot in Charlotte and in Raleigh they come in very very dirty.
Pros - The delivery manager and the delivery team and the trainees are awesome and empathetic. Yes, the prep and communication between the office and the remote lot is not in synch but the manager worked with his team to make up the stagger. All hands on deck helping the detailer, doing inspections, installing mats, and reviewing the features. I can imagine how much better the experience would be with this same team in a stable SC. Even so, create your own experience - take pics, live stream, pop champagne - go for it.
Condition/Appearance
As mentioned, I'll do another inspection tomorrow including underneath, but so far only a few minor items that were logged to be address. There are a few small mars on the front and rear bumpers, likely from loading and transit, that already began to diminish when detailed (noted to manager and a panel check appointment is on the books). The frunk alignment deserves another look but the other 15 model 3's I saw had the same alignment. My mfg date is Aug 2018. I was expecting issues with the paint, alignment, charging door, etc given reports but first look impressed (more on this tomorrow).
I have a set of T-Sportline 19" TST wheels to install. With this said, I must say that after seeing them in-person I like the Aero's! Maybe it was their shine combined with the generous layers of Armor-All on the tires but they impressed.
First Ride
Wow - as other reviewers have said - Wow. Solidly planted handling, nimble, comfortable. The first ride did not include any quick starts but you can feel its capability when taking off and passing. I set the lights to Auto and figured out how to enable Autopilot once I got home. Mobile Access is not yet enabled pending the delivery team entering their info. All other features and functionality working fine.
I was shocked at the number of drivers and passengers craning and pointing. Some sped up to look while others checked out the 3 at the stoplights. Be prepared to be kind of a big deal (said humbly). I am reminded of the posts of others describing interest and conversations from others while out and about and running errands.
Pulling into the garage and plugging in the HPWC was a trip. I have a BMW plug-in hybrid but knowing the Tesla never has to go to a gas station hit me - mind blown.
More to come!
Delivery Scheduling
- Originally selected Sep 27. Contacted after to arrange home delivery given the Raleigh issues, selected Sep 25.
- Sep 25 - waited 7 hours, no contact no delivery; learned car was still in Charlotte; rescheduled for Sep 28
- Sep 27 - dropped off final paperwork; learned 3 was in Raleigh remote lot but not prepped; promised home delivery Sep 28
- Sep 28 - waited 2 hours, no contact no delivery; called to learn no trucks available, went to pick up in the evening
Delivery
Cons - The delivery experience is rough - miscommunication, errors, temp location - be patient. The cars are not prepped awaiting your arrival and the status of paperwork and state of NC inspections is hit or miss so allow extra time. Given that the cars have been moved a lot in Charlotte and in Raleigh they come in very very dirty.
Pros - The delivery manager and the delivery team and the trainees are awesome and empathetic. Yes, the prep and communication between the office and the remote lot is not in synch but the manager worked with his team to make up the stagger. All hands on deck helping the detailer, doing inspections, installing mats, and reviewing the features. I can imagine how much better the experience would be with this same team in a stable SC. Even so, create your own experience - take pics, live stream, pop champagne - go for it.
Condition/Appearance
As mentioned, I'll do another inspection tomorrow including underneath, but so far only a few minor items that were logged to be address. There are a few small mars on the front and rear bumpers, likely from loading and transit, that already began to diminish when detailed (noted to manager and a panel check appointment is on the books). The frunk alignment deserves another look but the other 15 model 3's I saw had the same alignment. My mfg date is Aug 2018. I was expecting issues with the paint, alignment, charging door, etc given reports but first look impressed (more on this tomorrow).
I have a set of T-Sportline 19" TST wheels to install. With this said, I must say that after seeing them in-person I like the Aero's! Maybe it was their shine combined with the generous layers of Armor-All on the tires but they impressed.
First Ride
Wow - as other reviewers have said - Wow. Solidly planted handling, nimble, comfortable. The first ride did not include any quick starts but you can feel its capability when taking off and passing. I set the lights to Auto and figured out how to enable Autopilot once I got home. Mobile Access is not yet enabled pending the delivery team entering their info. All other features and functionality working fine.
I was shocked at the number of drivers and passengers craning and pointing. Some sped up to look while others checked out the 3 at the stoplights. Be prepared to be kind of a big deal (said humbly). I am reminded of the posts of others describing interest and conversations from others while out and about and running errands.
Pulling into the garage and plugging in the HPWC was a trip. I have a BMW plug-in hybrid but knowing the Tesla never has to go to a gas station hit me - mind blown.
More to come!
Sg911
Member
Thank you, and HUGE congratulations. It’s nice to always see people actually getting the golden unicorn
after ALL!
Knightshade
Well-Known Member
Delivery scheduled in Raleigh for tomorrow- have heard 0 from anybody local about it.
calling Raleigh delivery gets you no answer and a full voicemail box unable to leave a message.
Original ISA hasn't replied to emails in over a week.
Different ISA who I managed to get on the phone like 5 days ago did reply to email yesterday morning claiming she'd check if car reached Raleigh and call me about it- she never called and now she isn't replying to email either.
Confidence is low presently.
calling Raleigh delivery gets you no answer and a full voicemail box unable to leave a message.
Original ISA hasn't replied to emails in over a week.
Different ISA who I managed to get on the phone like 5 days ago did reply to email yesterday morning claiming she'd check if car reached Raleigh and call me about it- she never called and now she isn't replying to email either.
Confidence is low presently.
jdcollins5
Member
Keep calling until someone answers. I had to call about 5 times in a row before someone answered. Once you get someone on the phone they are always courteous and helpful.
Good luck to everyone in getting your cars this weekend! It’s definitely a frustrating and taxing experience but just be friendly yet persistent in your communications and you’ll get your model 3. Just crossed 600 miles since delivery last Friday and still loving it.
Knightshade
Well-Known Member
Funny follow up...a couple hours ago unable to get any contact with anyone else, I reached out to a Customer Experience Specialist guy I met at the Raleigh location like 8 months ago when I did a 24 hour test drive of a model S- he's whoever the "real" sales guy had handle minor stuff with me back then, but I happened to have his email address... (I had the email of the the actual sales guy too- but he never replied when I emailed him a couple weeks ago with questions).
THAT guy got back to me just now....
To tell me the car IS in Raleigh, but they are doing deliveries at another location which is 25 miles away from where I was expecting to be going.... which is indeed the Wilmington St lot folks mentioned recently....
That's fine, they're actually both roughly similar distance from where I live.... but it would've been nice if someone from Tesla had actually let me know, otherwise only way I would've had a clue not to go to Westgate would've been from this thread.
That said, once I DID get in touch with that guy, he was great- not only did he tell me the address and confirm my car was there- he texted me a picture of it.
Asked him what he liked to drink so I can buy him a bottle of it- he's been vastly more helpful and responsive than anybody whose actual job it is to help me has been in this process.
Now just have to keep my fingers crossed everything with it is good at pickup.... and that the ~25 miles I now need to drive it (instead of 25 feet) to the PPF place doesn't hit me with any bad luck/random rocks
Good Luck......Funny follow up...a couple hours ago unable to get any contact with anyone else, I reached out to a Customer Experience Specialist guy I met at the Raleigh location like 8 months ago when I did a 24 hour test drive of a model S- he's whoever the "real" sales guy had handle minor stuff with me back then, but I happened to have his email address... (I had the email of the the actual sales guy too- but he never replied when I emailed him a couple weeks ago with questions).
THAT guy got back to me just now....
To tell me the car IS in Raleigh, but they are doing deliveries at another location which is 25 miles away from where I was expecting to be going.... which is indeed the Wilmington St lot folks mentioned recently....
That's fine, they're actually both roughly similar distance from where I live.... but it would've been nice if someone from Tesla had actually let me know, otherwise only way I would've had a clue not to go to Westgate would've been from this thread.
That said, once I DID get in touch with that guy, he was great- not only did he tell me the address and confirm my car was there- he texted me a picture of it.
Asked him what he liked to drink so I can buy him a bottle of it- he's been vastly more helpful and responsive than anybody whose actual job it is to help me has been in this process.
Now just have to keep my fingers crossed everything with it is good at pickup.... and that the ~25 miles I now need to drive it (instead of 25 feet) to the PPF place doesn't hit me with any bad luck/random rocks
Knightshade
Well-Known Member
Probably final (predelivery) update... I hope.
10:38 pm tonight the Raleigh delivery manager sent me an email "inviting" me to pick up my car tomorrow at the Wilmington street location... tells me they're open 10-6, and wanted to know if I had a time in mind.
Uh... dude, the time I had in mind was the one that's been in my tesla.com account for almost a week now, that I'm certain you can see on your end.
Also asking me less than 90 minutes to midnight the day before delivery maybe not the best planning?
I've no doubt (assuming the car is good on delivery) I'm gonna love the car.
I'm just increasingly hoping I never have to actually deal with Tesla the company for any issues with it, because if service is anything like order/delivery it's gonna be horrendous.... Nobody talks to anybody else internally, it's almost impossible to get anyone on the phone, nobody returns emails, and when you do get something from them it contradicts the last thing you got from them or makes it clear they're unaware of how their own stuff works.
I did make a point to tell him extra kudos to that one customer experience specialist though- wish they had more like him.
10:38 pm tonight the Raleigh delivery manager sent me an email "inviting" me to pick up my car tomorrow at the Wilmington street location... tells me they're open 10-6, and wanted to know if I had a time in mind.
Uh... dude, the time I had in mind was the one that's been in my tesla.com account for almost a week now, that I'm certain you can see on your end.
Also asking me less than 90 minutes to midnight the day before delivery maybe not the best planning?
I've no doubt (assuming the car is good on delivery) I'm gonna love the car.
I'm just increasingly hoping I never have to actually deal with Tesla the company for any issues with it, because if service is anything like order/delivery it's gonna be horrendous.... Nobody talks to anybody else internally, it's almost impossible to get anyone on the phone, nobody returns emails, and when you do get something from them it contradicts the last thing you got from them or makes it clear they're unaware of how their own stuff works.
I did make a point to tell him extra kudos to that one customer experience specialist though- wish they had more like him.
I did a thorough check today of the exterior, interior, and underneath and no additional quality, alignment, nor damage was found with this Aug 2018 build. I'll check again in tomorrow's new light since I'm still in the 48hr review/return window.
I was waiting in vain for remote access to enable and figured out that I had to enable this via the car's settings. Once done, it awoke and connected immediately. I also had to enable settings like parking sensor, etc. First quick pic added.
Sw0rdf1sh
Member
My Update:
Around noon today I received a call from the guy in Charlotte who originally cancelled my Friday delivery. He said my car made it to Charlotte and that they are putting it on a truck today to take it to Raleigh where it would be available after 6pm.
They rented me a car from Enterprise that I picked up a second ago and I'm about to drive to Raleigh to pick up my car. (I hope)
I will provide what I hope to be my final update on this thread later.
Around noon today I received a call from the guy in Charlotte who originally cancelled my Friday delivery. He said my car made it to Charlotte and that they are putting it on a truck today to take it to Raleigh where it would be available after 6pm.
They rented me a car from Enterprise that I picked up a second ago and I'm about to drive to Raleigh to pick up my car. (I hope)
I will provide what I hope to be my final update on this thread later.
Knightshade
Well-Known Member
Very happy to report a successful car delivery
Got there around noon (Wilmington st lot) there were lots of Teslas and people... a bunch of volunteers that the Tesla folks were basically using to do the "walk through" of the car as they only had a couple people there themselves...
so the story I got was the Charlotte folks were supposed to do prep on the cars, and have basically been doing a crap job of it, and the Raleigh SC has been trying to fix whatever they can fix as quick as they can.
That was the explanation for why my car was delivered with only 1 keycard, not 2... and without any phone cables whatsoever.
Also with an incorrect window sticker not showing EAP or FSD.
The good news though is apart from a couple tiny spots that the Raleigh SC buffed right out to perfect in about 5 minutes, I couldn't find a thing wrong with the car.
Even had a decent charge on it (bit over 200 miles).
The customer experience specialist guy who helped me out previous was at the Wilmington lot BTW and was again simply outstanding- friendly, helpful, and unlike most of the remote IDA folks I've talked to really knew what he was talking about and went out of his way to help.... when I pointed out the only issues I found were those couple of spots on the paint, and he heard I was taking it for PPF right after, he called over the to SC to ask if they could squeeze me in for a few minutes right then just to fix them and they did.
I seriously want to know this guys manager to tell him how good an employee they have in that guy.
Also, since I had to swing by the SC after pickup for them to buff out those 2 spots I also stopped by the actual store down the street.
Which was also packed.
But they still had one of the day-1 orderers model cars to give me
The SC had a ton of Model 3s back there too, and there were 2 more car trailers worth parked on the street in front too... they're delivering like crazy.
Anyway to avoid the "pics or it didn't happen" thing here's one as I waited for the SC guy to take it in for a minute.
Got there around noon (Wilmington st lot) there were lots of Teslas and people... a bunch of volunteers that the Tesla folks were basically using to do the "walk through" of the car as they only had a couple people there themselves...
so the story I got was the Charlotte folks were supposed to do prep on the cars, and have basically been doing a crap job of it, and the Raleigh SC has been trying to fix whatever they can fix as quick as they can.
That was the explanation for why my car was delivered with only 1 keycard, not 2... and without any phone cables whatsoever.
Also with an incorrect window sticker not showing EAP or FSD.
The good news though is apart from a couple tiny spots that the Raleigh SC buffed right out to perfect in about 5 minutes, I couldn't find a thing wrong with the car.
Even had a decent charge on it (bit over 200 miles).
The customer experience specialist guy who helped me out previous was at the Wilmington lot BTW and was again simply outstanding- friendly, helpful, and unlike most of the remote IDA folks I've talked to really knew what he was talking about and went out of his way to help.... when I pointed out the only issues I found were those couple of spots on the paint, and he heard I was taking it for PPF right after, he called over the to SC to ask if they could squeeze me in for a few minutes right then just to fix them and they did.
I seriously want to know this guys manager to tell him how good an employee they have in that guy.
Also, since I had to swing by the SC after pickup for them to buff out those 2 spots I also stopped by the actual store down the street.
Which was also packed.
But they still had one of the day-1 orderers model cars to give me
The SC had a ton of Model 3s back there too, and there were 2 more car trailers worth parked on the street in front too... they're delivering like crazy.
Anyway to avoid the "pics or it didn't happen" thing here's one as I waited for the SC guy to take it in for a minute.
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