I wanted to find out if anybody else is having a problem with referrals with Tesla? This is my 3rd referral. Everything went as it should with #1 and #2. #3 is becoming a HUGE issue, and I feel like Telsa is hanging me out to dry. My friend came to town (Boulder, CO), and I showed her my Tesla 3 DM LR and she decided to buy one. We went to the Cherry Creek store in Denver and had Tyler enter the order using my referral link. Apparently while he was working, Tesla was experiencing some kind of IT systems issue. In any case I checked with Tyler twice to ensure that the order was placed with my reference link. He confirmed twice that it was.
Upon deliver the next day, I check with Cameron at the Tesla Delivery center in Littleton Denver because the referral still had not shown up in my account. Tyler and his manager had assured me earlier that it would just take 2-8 hours to show up in my account the day before. Cameron, confirmed that the link was used, but for some reason had not completed.
My next step was to put an email into support with the vehicle VINs my reference link, etc. only to have Heather, at Tesla support tell me that it was my fault and to review the reference rules on the Tesla website. I have written back to Heather (customer support) explaining that this is clearly a Tesla issue and not mine...however I feel like I am being hung out to dry here...and I REALLY don't like it.
Has anybody else run into issue with the referral program, and is there somebody I should be talking with specifically to get this resolved?
Thanks for any info !!!!
...Jpthiel
Upon deliver the next day, I check with Cameron at the Tesla Delivery center in Littleton Denver because the referral still had not shown up in my account. Tyler and his manager had assured me earlier that it would just take 2-8 hours to show up in my account the day before. Cameron, confirmed that the link was used, but for some reason had not completed.
My next step was to put an email into support with the vehicle VINs my reference link, etc. only to have Heather, at Tesla support tell me that it was my fault and to review the reference rules on the Tesla website. I have written back to Heather (customer support) explaining that this is clearly a Tesla issue and not mine...however I feel like I am being hung out to dry here...and I REALLY don't like it.
Has anybody else run into issue with the referral program, and is there somebody I should be talking with specifically to get this resolved?
Thanks for any info !!!!
...Jpthiel