I visited a few of my clients across the US this week. These are big manufacturing companies. They are all experiencing immense turnover that it’s affecting their production. Some lines have to be shut down as there isn’t enough personnel to properly man them. Quality has taken a huge hit due to inexperience. Sound familiar? I have zero doubt this is something Tesla is also experiencing which could be part of the issue with our MXs. Add the shortage of truck drivers on top of the shortage of raw materials and you have a nice big ‘oh sh*t’ moment. Still impressive they‘ve been able to break records in this environment.
However, when I was at the service center conducting a recon on my car as they wouldn’t let me see it (Had to sneak in to actually see it), I talked to a few folks there. I mentioned that I had been waiting for 13 months for this car and knew some folks who had been waiting much longer. But I also knew some folks who have received their MXs but with a lot of issues. He said he hadn’t seen any of that. That in his experience (in Houston), this refresh had a lot less issues than the previous model. He also said that they had a 170 something point inspection which allowed them to weed out most of the issues, but some could get through. I’ll admit that so far from what I’ve seen, my MX seems ok. We’ll see what the interior looks like in a few hours. But what pisses me off is the denial from these folks that something is seriously wrong. It’s not like they are trying to sell me a car as they can’t do that in Texas (Tesla can’t sell directly to consumers here). A simple, “yeah, we’re aware of the issues and are trying to continuously improve our process to improve customer experience“ would do for me. But nope. Instead they lie to the customers that absolutely nothing is wrong. Maybe they are THAT brainwashed by internal communications that they truly don’t believe anything is wrong. Who knows…
darn I was afraid this was gonna happen to me. Those delivery windows can be tricky
