I ordered a 7 seater LR in May 2021. I didn't fill out the profile completely because I didn't want them to run a credit score in May 2021 for a car that may not be delivered for a year. Also I wanted to wait until they assigned a VIN to decide if I want to finance or just purchase it depending on where the interest rates would be whenever the VIN is assigned. It's not as if I could lock in the rate had I completed the profile anyways.
Fast forward a year later, I call them in June 2022 to ask what's the delay. They say to complete the profile which could make it get assigned quicker and they reassured me I can always change financing options later.
Now it's August 2022 and I see other cars with the same configuration being delivered on the West Coast, some who ordered months after mine. They tell me that it's because my profile was not completed until June 2022.
Asked to speak to multiple people, escalated this (which got rejected) and also sent an email to
[email protected] since the terms and agreement never explicitly said my order would just be "on hold" until profile is completed. Seems like searching back on this forum it was also known by other customers but not well published or stated in the actual order confirmation page. I also told them they charged and collected the deposit, how was I supposed to know my order was not complete.
There was nothing in the webpage or order agreement that said I had to complete a profile to be in a queue to get my car built. So now it's essentially as if I ordered in June 2022 rather than May 2021. I could potentially get the longest delivery timeframe in history from date of order to delivery which is so idiotic based on how Tesla manages reservations/orders.