The danger to Tesla of not engaging with its customers is both over-stated and under-stated. It’s easy for those of us on this forum to get very angry and frustrated at Tesla’s woeful lack of communication, but the reality is that once we actually take delivery we will be in love again. We are like abused spouses: even if it doesn’t seem logical, and even if we threaten otherwise, we stay. The danger is down the road, when car companies who understand that buying a car is more an emotional experience than a technical one, will start making real inroads into Tesla’s market share. There is a reason that ads for cars are all about lifestyle and not so much about cars. If Tesla recognizes that sooner than later, it will dramatically shift its top-down leadership to emphasize customer engagement. If it doesn’t, as competition surfaces Tesla’s inevitable significant loss of market share and share price will force it to eventually do so. We are all now justifiably frustrated that not only we customers, but indeed most of Tesla’s employees receive almost no communication from senior management (other than “work work work it’s the end of the quarter!”), and we have the foresight (that Tesla does not) that it would be good to at least in a small way start practising some engagement and communication skills, but the reality is that Elon is blind to the importance of interaction and engagement with customers, his otherwise total genius more than makes up for that for now, but it cannot last forever.