Refused Delivery Today

[carter_seattle]

Update:

Just wanted to let you all know that I emailed the Tesla advisor that initially had emailed me about my Model Y back in April. I'm not really sure if this person is "assigned" to me, and other people had called me about preparing for yesterday's delivery. I don't know if Tesla has "delivery specialists" anymore or what their process is, but this was the only person I could think to email.

Anyway, I asked for a new VIN. After sleeping on it and looking at pictures/videos of other Model Y's, I just didn't feel good about this car. Even if they could correct all these issues I could see, what about the issues I can't see?

I had to cancel the auto insurance I had preemptively purchased (whoops) and I'm wondering if Tesla is going to start billing me for loan payments on a car that I haven't received yet. They already have my loan deposit and signed loaned paperwork.

I'll keep updating this thread as the journey continues.

 

[Monkey]

If the car is not to your liking, don’t accept delivery. It’s simple. Tesla is now the most valuable automaker in the world and they need to perform accordingly. All car manufacturers have cars coming off the line with defects, sometimes significant or many on one car. The difference here is they pull those cars aside and fix them. Tesla just ships them regardless. Additionally, when a car dealership receives a vehicle and it moves to PDI (pre-delivery inspection), they will address issues like scratches or chips that occur in transport, trim out of alignment, etc.. Tesla typically does not do this.

The only way they will change and get this under control is if their customers hold them accountable. Elon is aware of QC issues, but he seems to think it’s easier to address the issues after delivery and pushes to make as many cars as they can. The problem with addressing them after delivery is it’s a huge inconvenience to the customer and there are not enough service techs to get it all done in a timely manner, or at all.

Most of my friends and family consider me a Tesla fanboy. And I guess I am. I believe in the mission and love what they’re doing. However, they need to take a step back and get this right. Quality issues are a constant, with all of their vehicles. My brother bought a new Model S last year and it had interior trim issues to fix after delivery. My parents purchased a Model X after my mom fell in love with mine. They received it in February and it has a faulty sensor on the rear bumper. So it detects objects that are not there and automatically brakes for no reason when trying to back up. So now those sensors are disabled, but they won’t do a mobile-service appointment to fix it and they won’t schedule a SC visit to fix it, first because of COVID, now because it’s lower priority than many other people waiting for an appointment. It’s a bit ridiculous.

 

[Msjulie]

These stories are kind of amazing to me; my 3 (delivered August 2018) had a couple of small issues, biggest being pass side rear door trim alignment. In comparison to these kind of photos, mine was perfect. By now shouldn't this stuff be ironed out??

 

[EVDRVN]

Just think if every person posted these pics to Elon's Twitter account. There is so much Tesla garbage like this and consider what they think of their customers to hand over a car they KNOW has these issues. Believe me they know and they don't care.

 

[howlz]

Just think if every person posted these pics to Elon's Twitter account. There is so much Tesla garbage like this and consider what they think of their customers to hand over a car they KNOW has these issues. Believe me they know and they don't care.

I was thinking about this.. or starting a change.org petition to beg them to QC their cars

 

[EVDRVN]

I was thinking about this.. or starting a change.org petition to beg them to QC their cars

There is no need, if people were not so Tesla brainwashed they would just refuse cars and they would sell none. The issue is most buyers do not see these things until after then notice it after the return and have to deal with it and give up.

 

[UNivek]

Thanks for sharing your story. I couldn't find it on my search. But question on how would refuse delivery work w/ trade-in? Is it correct to assume since you haven't accepted the car, complete the paperwork, you still keep your car?

Only thing I can see is the 30-day trade-in offer may expire, and may get a different offer.

Thx and good luck to all taking delivery.

 

[Pismo]

Was at Tesla Renton today, and saw many MY ready for delivery, and had all the same issues

- Rear drivers top glass to rear hatch glass alignment way off
- Drivers rear top tirm to hatch off by a lot
- Charging door sits way out of alignment
- Rear hatch doesnt align with bumper or rear 1/4 panels
- Rear " >" quarter trim doesnt align with rear passenger door trim - even though black, but on a white car it stands out.

That was just from 5mins at looking at the rear of one, and then comparing to the other 3 I walked behind. All the same. I feel stronger about waiting for the 2nd batch of MY's coming in September or even 2021?

 

[ItsNotAboutTheMoney]

Holy cow. 11,000+ cars in and they aren't coming out any better than the first few hundred. I'll be waiting another year or more before I even consider ordering a Y, after I reading all these delivery horror stories. The only way Tesla is going to improve QC is for delivered cars to be refused or by shaming Tesla into fixing these assembly blunders at the factory, or at least before they set them up for final pick-up by the customer. And I really want Tesla to get beyond these quality issues as fast as possible for their own sake and all of us prospective customers.

You have a biased sample here, not a random sample, so you can't tell what the defect rate is and what the trend is.

Other than that, I agree.

 

[2020]

"prohibited by buying another Model Y for 1 year". That's a good way to build brand loyalty and great for business.

 

[computerchuck]

I thought it would be interesting to report on the Tesla Model Y I ordered in December. My delivery appointment was for tomorrow at 10am, but I decided to stop by today (since I was in town for business anyway) and see if my car happened to be there. It was, along with 9 other Model Ys. There were also 5 or 6 Model 3s waiting to be delivered.


The cars are amazing looking (my first time seeing one in the flesh) and are absolutely beautiful. Happy to say I couldn't find any slight, or worse paint flaws on any of the vehicles in this batch. There could have been some, but they all weren't squeaky clean, so too hard to be sure. All of them had varying degrees of cleanliness.

They had manufacture dates ranging from 6/13 to 6/15. Mine was 6/14.

Issues:

1.) There were slight door alignment issues (a few millimetres) on at least one door of every Model Y. Some, as many as three of the four doors were at least slightly misaligned. Some very obviously.

None I would say was really bad. (lol, I have an engineering degree, and I'm using very subjective and relative terms! please forgive me.)

2.) All but one Model Y had slight ~2mm) to moderately bad (~4 to 5mm) alignment issues with at least one of the rear tail lights. This is how it aligns along both the chassis and hatchback (where they meet on each side).

3.) All of them also had at least one of their hatchback tail light lenses slightly (again and henceforth for the rest of this conversation, ~2mm) to moderately bad (again ~4 to 5mm) misalignment.

4.) All of them had slightly to moderately misaligned charging doors.

Interestingly, I looked carefully at all the new model 3s being delivered, and all of them had very good alignment of doors and panels. Everything 2mm or less of misalignment. Most were spot on, and I expect that soon - all Model Ys will be this way as well.

This seems to be just normal ramp up stuff for new models. Most importantly, the truest value of the car is far beyond small misalignments. People will see what they want to see. But this I'm confident of, that owners of Model Ys will love their cars.

They are absolutely stunning. Don't listen to the naysayers.

 

[carter_seattle]

It had been 5 days since I asked for a new VIN and I hadn't heard anything from Tesla. So I emailed my delivery advisor and gently asked if there was an update.

He replied immediately and said that he was working with the delivery team and may have found a VIN for me. A couple of hours later, I got the text message from Tesla asking me to schedule my delivery!

I now have a VIN (0085xx) and a scheduled pickup at the Bellevue SC on Monday. I will bring my checklist and will be taking tons of pictures and video. Wish me luck!

 

[BMax_V.2]

It had been 5 days since I asked for a new VIN and I hadn't heard anything from Tesla. So I emailed my delivery advisor and gently asked if there was an update.

He replied immediately and said that he was working with the delivery team and may have found a VIN for me. A couple of hours later, I got the text message from Tesla asking me to schedule my delivery!

I now have a VIN (0085xx) and a scheduled pickup at the Bellevue SC on Monday. I will bring my checklist and will be taking tons of pictures and video. Wish me luck!

Oh no...

It's sub 10,000 VIN therefore its suspect....

 

[BreatheEasier]

That's my fear when I get my 2nd VIN. If it is below 10xxx then I figure it is a reject from another buyer. My advisor said he can get me the actual build date of any of the VINs. If it isn't in the past couple of weeks, I'm not even going to entertain it, and wait for a later VIN.

 

[dmh444]

Re: VIN and build date, there's no correlation. My VIN is 16xx and my sales advisor informed me this car's "birthday" was 5/28/20.

 

[SiaLater]

Disclaimer: I already own a 2019 Model 3 Performance and love it. Picked it up at the same delivery center and had very minor issues that were fixed immediately. I love Tesla and already have my order in for the Cybertruck.

Refused delivery today in Marina Del Rey of my Blue/White/ 19 wheels/ No FSD/ Tow Hitch, due to the following issues:

- panel gap/ alignment of hood to left front fender
- quarter size paint bubbling/ clear coat deformity right corner of front bumper and tape strip stuck where bumper meets right front fender and unable to remove
- scratch on rear right door down to metal, door ding on rear right door
- black smudges on white interior and headliner throughout
- panel gap and alignment of trunk hatch
- dust imperfections in paint 4 inch area of both left side door wells
- accessory plastic along interior of rear left door not attached
- bubbling of weather stripping bottom of driver side door
- black marks/ scratches on white dash panel
- 3 large puckers in material on center console on driver’s side
- Out of stock of Gemini Wheel covers and unknown when they will be available and I would need to submit a service request to get them (Seriously?)

They “rescheduled” my delivery for tomorrow to see if those issues can be addressed/ replaced with the service specialists (they had already left for the day). I won’t accept delivery of a car that has that many issues and wait for them to hopefully be fixed. I spoke with the manager who was amazing and she related that although you can list all those items on the “do-bill” not all will be automatically be covered by Tesla. She would rather wait to see what the service specialists say and prefaced with, “If there are items they can’t fix we will just get you a different car and I have a feeling that’s what might happen.” She implied it’s better to refuse delivery than accept delivery and hope all issues will be fixed.

For those that have picked up their Y’s or refused delivery, were you also shocked at how flimsy the black plastic is on the exterior of the car and how easily it scratches and becomes discolored? I thought it would be more rigid. There is no way it will hold up if you have to drive daily on gravel roads or in the snow. Even with normal wear and tear I see it having to be replaced within the first 5 years.

Despite all of that, it is still a gorgeous car and I look forward to finally taking one home at some point.

 

[chengka]

Disclaimer: I already own a 2019 Model 3 Performance and love it. Picked it up at the same delivery center and had very minor issues that were fixed immediately. I love Tesla and already have my order in for the Cybertruck.

Refused delivery today in Marina Del Rey of my Blue/White/ 19 wheels/ No FSD/ Tow Hitch, due to the following issues:

- panel gap/ alignment of hood to left front fender
- quarter size paint bubbling/ clear coat deformity right corner of front bumper and tape strip stuck where bumper meets right front fender and unable to remove
- scratch on rear right door down to metal, door ding on rear right door
- black smudges on white interior and headliner throughout
- panel gap and alignment of trunk hatch
- dust imperfections in paint 4 inch area of both left side door wells
- accessory plastic along interior of rear left door not attached
- bubbling of weather stripping bottom of driver side door
- black marks/ scratches on white dash panel
- 3 large puckers in material on center console on driver’s side
- Out of stock of Gemini Wheel covers and unknown when they will be available and I would need to submit a service request to get them (Seriously?)

They “rescheduled” my delivery for tomorrow to see if those issues can be addressed/ replaced with the service specialists (they had already left for the day). I won’t accept delivery of a car that has that many issues and wait for them to hopefully be fixed. I spoke with the manager who was amazing and she related that although you can list all those items on the “do-bill” not all will be automatically be covered by Tesla. She would rather wait to see what the service specialists say and prefaced with, “If there are items they can’t fix we will just get you a different car and I have a feeling that’s what might happen.” She implied it’s better to refuse delivery than accept delivery and hope all issues will be fixed.

For those that have picked up their Y’s or refused delivery, were you also shocked at how flimsy the black plastic is on the exterior of the car and how easily it scratches and becomes discolored? I thought it would be more rigid. There is no way it will hold up if you have to drive daily on gravel roads or in the snow. Even with normal wear and tear I see it having to be replaced within the first 5 years.

Despite all of that, it is still a gorgeous car and I look forward to finally taking one home at some point.

What was the VIN range?

 

[BMax_V.2]

Oh no...

It's sub 10,000 VIN therefore its suspect....

I'm merely being sarcastic..

You will NOT see significant improvements with QC anytime this year, 10k plus or not. That is my very educated wild guess.

Feel free to disagree.

 

[ACA Man]

Nothing really new to see here.

Believe the workers on the line are not putting out the quality that Tesla and their customers would like to see, but that is the type of workers they must deal with. Quality inspectors can only do so much to manage the quality of the output, with the current huge demand and intense pressure to make Quarterly numbers to make the stockholders (+$900/share) happy.

Paul,

You really believe Tesla is different than their line workers when it comes to quality?

If quality inspectors, IF they even really existed, can’t do their job then why are they there?

 

[SiaLater]

What was the VIN range?

17,4XX