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13 monthsIt should be covered under warranty how old is your car?
See below
Wow, this is really discouraging. I set it up on the app, sent a picture and got no reply from them. I have spent several hours trying to get a reply via email, web-based customer service, app, phone calls.
Don’t understand how they can tell you it’s not covered under warranty if they haven’t even looked at the glass. If it was me, I’d take it to Safelite or another auto glass repair shop for their advice. If they say definitely stress crack then I’d take that info with me to the SC.So, I recently had a crack develop in my rear windshield as well. It started out about 12" and rapidly over a couple days spanned the entire glass.
I called the nearest Tesla Service Center and they gave me an appointment two weeks out (well, scheduled that on the app) but was told that it is not covered.
So, I have three questions for you all, being new to this stuff.
1. How do you reach someone for help? I have had no luck. In fact, the promised return call hasn't happened yet either.
2. How did you get them to agree to cover the glass replacement at no cost?
3. Must it be done at a Tesla Service Center? I am 2+ hours from the nearest one, not exactly convenient, although I can do it if need be.
Thanks in advance.
You do know it's Sunday night right? wait for your service center to contact you it may take A-day or 2.
Many times they'll list it as a charge, and when they look at it they'll cover it under warranty. Just how Tesla does it which is not great, because you're on the hook for the cost if it's not under warranty, and it's completely on their discretion.I have a small crack about an inch long in rear glass. Submitted the repair request through the Tesla app. Just got the invoice to approve and they’re trying to charge me $758 to replace it. I sent them pictures. There’s clearly no evidence of impact/chip. Messages them back telling them it’s a manufacturing defect lots of people are experiencing (like they don’t know - they’re in Chicago). Waiting to see what they say back.
I picked up my M3 in September 2018. Tesla wants to replace my Panoramic Backlight Glass because the center brake light is fogging.Earlier builds had the full uv coating just noticable on the factory tinted section. For those with aftermarket tint that will illuminate the bottom portion as well making the entire glass light up so there are only 2 types of glass, those with the coating and those without. It's what I currently have but when my window was tinted he destroyed the defrost lines in a few areas so I need to replace the glass. I am hesitant bc the replacements do not have the orange hue but may just have to settle. Its unfortunate bc the glass really stands out.