This is what I've gleaned from following everyone's stories.
These are the points where deliveries have failed.
(1) Before assignment of delivery center / assignment of delivery advisor.
Some people who ordered early have heard NOTHING. This seems to be because of bugs in Tesla's computer system. The only way to get the process going is to call and escalate until someone makes sure that a delivery location and a delivery advisor are assigned in the system.
There may be other key data missing too. You have to make them kick the system until it actually starts processing your order; escalate to bosses as needed.
If you're in this situation, don't stop calling. Your order is effectively lost until you get the missing computer data fixed. Yes, you already told them where you wanted to deliver the car, and their computer system lost it. Yes, they were supposed to assign you a delivery advisor, and they didn't.
This is the worst situation to be in and requires constant pressure until you solve the problem. Alternatively, some people have cancelled their orders, gotten a refund, and put in a new order, hoping that the new order will not have the same computer glitch.
I believe this is the main cause of early orderers / early reservation holders getting totally shafted.
(2) On trade-ins.
The trade-in department runs on its own schedule, and doesn't seem to know whether it's delaying deliveries.
If you can afford to, don't do a trade-in; Tesla doesn't want to deal with it anyway. If you need to do a trade-in, and it's the last thing delaying... get the trade-in department directly, and let them know that they're the holdup on your delivery, which is probably the only way to get them to prioritize things.
(3) MIA or dishonest delivery advisor
This seems to be the most common problem. The person who is supposed to handle the process is just MIA, or worse, lying.
In this case, give them some time, document your sequence of calls and the sequence of *not* getting calls back (or getting lied to) and then try to get them replaced or fired. Tesla needs to get rid of people who can't do their jobs. In many cases, just getting the delivery advisor replaced solved people's problems.
(4) Transportation scheduling problems
There is little to be done about this. Just check with your local delivery center (you did make sure it was assigned in the system, right?) to see whether the car's actually arriving.
(5) Damage in transit or cars arriving with factory damage
Again, there is little to be done about this. Use the two-day return policy if you need to. Be patient about getting a new car assigned.
(6) Inability to get VIN which is needed for insurance or financing.
Emphasize that you can't pay them until you get the VIN.
Most people don't need the VIN; if you don't need it don't ask for it. If you do need it, keep calling until you get it.
(7) Fake delivery dates assigned by system.
Tesla's current procedure, which is garbage, requires that a "placeholder" delivery date gets assigned in order to actually get a VIN assigned. So don't trust that date at all; it's nothing. If you have a responsive delivery advisor, or a responsive delivery center, and *those* are in the system, you can call to figure out when delivery will really be.
(8) Locations overwhelmed
Nothing to be done about this. Once you have a delivery center assigned, you can check with them to see whether people who ordered way after you are already getting their cars.
(9) Tesla's current practice of shooting cars around the country at random and trying to match your order with one which is randomly going to your delivery center is causing some pretty dumb delays.
These are the points where deliveries have failed.
(1) Before assignment of delivery center / assignment of delivery advisor.
Some people who ordered early have heard NOTHING. This seems to be because of bugs in Tesla's computer system. The only way to get the process going is to call and escalate until someone makes sure that a delivery location and a delivery advisor are assigned in the system.
There may be other key data missing too. You have to make them kick the system until it actually starts processing your order; escalate to bosses as needed.
If you're in this situation, don't stop calling. Your order is effectively lost until you get the missing computer data fixed. Yes, you already told them where you wanted to deliver the car, and their computer system lost it. Yes, they were supposed to assign you a delivery advisor, and they didn't.
This is the worst situation to be in and requires constant pressure until you solve the problem. Alternatively, some people have cancelled their orders, gotten a refund, and put in a new order, hoping that the new order will not have the same computer glitch.
I believe this is the main cause of early orderers / early reservation holders getting totally shafted.
(2) On trade-ins.
The trade-in department runs on its own schedule, and doesn't seem to know whether it's delaying deliveries.
If you can afford to, don't do a trade-in; Tesla doesn't want to deal with it anyway. If you need to do a trade-in, and it's the last thing delaying... get the trade-in department directly, and let them know that they're the holdup on your delivery, which is probably the only way to get them to prioritize things.
(3) MIA or dishonest delivery advisor
This seems to be the most common problem. The person who is supposed to handle the process is just MIA, or worse, lying.
In this case, give them some time, document your sequence of calls and the sequence of *not* getting calls back (or getting lied to) and then try to get them replaced or fired. Tesla needs to get rid of people who can't do their jobs. In many cases, just getting the delivery advisor replaced solved people's problems.
(4) Transportation scheduling problems
There is little to be done about this. Just check with your local delivery center (you did make sure it was assigned in the system, right?) to see whether the car's actually arriving.
(5) Damage in transit or cars arriving with factory damage
Again, there is little to be done about this. Use the two-day return policy if you need to. Be patient about getting a new car assigned.
(6) Inability to get VIN which is needed for insurance or financing.
Emphasize that you can't pay them until you get the VIN.
Most people don't need the VIN; if you don't need it don't ask for it. If you do need it, keep calling until you get it.
(7) Fake delivery dates assigned by system.
Tesla's current procedure, which is garbage, requires that a "placeholder" delivery date gets assigned in order to actually get a VIN assigned. So don't trust that date at all; it's nothing. If you have a responsive delivery advisor, or a responsive delivery center, and *those* are in the system, you can call to figure out when delivery will really be.
(8) Locations overwhelmed
Nothing to be done about this. Once you have a delivery center assigned, you can check with them to see whether people who ordered way after you are already getting their cars.
(9) Tesla's current practice of shooting cars around the country at random and trying to match your order with one which is randomly going to your delivery center is causing some pretty dumb delays.
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