So I mentioned this briefly in another thread, but on install day, as soon as my powerwalls were turned on, we noticed that one of them was making a weird noise. It sounded almost, but not quite like something was hitting a fan blade as it spun. The installer created a support ticket for it. They came out this afternoon with a whole new powerwall and replaced the one that was making noise. As they were installing it I noticed that the original powerwall had a black sticker with the specs and serial number and such and the replacement one had a white sticker. I didn’t think too much of it at the time, but I got curious this evening so I took a closer look at the stickers and I realized that the one they just installed today says that it is a remanufactured unit.
I realize that normally warranty replacements are done with remanufactured units, but in this case since the powerwall was defective from the moment it was powered on I feel like it would be more appropriate to replace with a brand new unit.
I realize that the remanufactured unit will have the same warranty as a new unit would, but I don’t know what the state of the batteries is. For all I know these batteries are three years old and belong to a unit that had a cooling system failure and the replaced the cooling system, but didn’t replace the batteries. If I knew that the remanufactured units all got new batteries then I would be much less annoyed with it, but I don’t know if that’s the case and I don’t know that anyone knows or if Tesla would even tell me if that’s what they do with remanufactured units.
What do you guys think? Should I just live with it or should I call Tesla tomorrow and see if they’ll replace it with a new unit?
I realize that normally warranty replacements are done with remanufactured units, but in this case since the powerwall was defective from the moment it was powered on I feel like it would be more appropriate to replace with a brand new unit.
I realize that the remanufactured unit will have the same warranty as a new unit would, but I don’t know what the state of the batteries is. For all I know these batteries are three years old and belong to a unit that had a cooling system failure and the replaced the cooling system, but didn’t replace the batteries. If I knew that the remanufactured units all got new batteries then I would be much less annoyed with it, but I don’t know if that’s the case and I don’t know that anyone knows or if Tesla would even tell me if that’s what they do with remanufactured units.
What do you guys think? Should I just live with it or should I call Tesla tomorrow and see if they’ll replace it with a new unit?