I think you are confusing expectations with desire (I can see how the word "should" tripped you up). The price range of the product determines comparable products (similar product, same price range) and customer expectations on what should be available is often based on what those comparable products offer. So, if you buy a car for $100K, you expect similar options as you would get from other $100K cars.
The “comfort” setting or whatever it is called is fine. But when you go all the way 100% open ... yeah ... it is awesome like a convertible. Even children think it is awesome.I definitely love the panoramic sunroof. It is not like convertible car but very close to it when you open it 100%.
For weird reason, when I have a headache, I always open it and has therapeutic effect on me. Works 80%+ of times.
I am not sure why that confuses you . There is a fairly clear distinction between an expectation and a desire. For example, I expect that at a sedan in a $100K range would have an option to get a pano/sunroof, but I do not desire a pano/sunroof (as evidenced by the fact that so far I bough three solid roof Model S and one with glass roof that doesn't open - solid roof was not available anymore). Maybe a simpler example would help, if someone was to shoot you in a leg, you would expect there to be pain, but most likely you don't desire that pain. Does that help you understand the difference?
Wait, I know, they'll make it a referral bonus! The referral code will unlock the ability to select pano in your configuration (similar to high power charger on the X when it first came out, hidden until you entered a secret code).No leaks, no squeaks, and I love my Pano. So I called Tesla and the pano roof is available but off the menu.
Meaning, call in and they help you with the order.
So, everyone can be happy.
Will all those desires now convert to reality?
Will all those expectations move on to expect something else?
Will all those wouldas and shouldas now be satisfied?
Unlikely.
Edit: just got a very detailed email follow up and here's his quote in writing:
"The sunroof is currently an “off-menu” item, we can certainly deliver you a new car with a sunroof!"
I can see where Tesla is coming from on dropping the Pano roof option... lots of future warranty repairs will be avoided.
Having owned a number of glass Targa roof Porsches over the years... you do not want to face a repair out of warranty. $$$
Mercedes and other auto manufacturers have had a lot of years to perfect their manufacturing. Tesla is like Hyundai in the 90's, learning things while trying to figure them out, wildly varying quality, lack of QA, etc. I remember when some people had Hyundai's with no problems whatsoever, while others had nothing but problems, similar to Tesla today. Volume manufacturing is a hard thing to do right, Elon's approach of "just push it out and see what breaks" doesn't help. Increasing volumes while still struggling will only leave them on the hook to fix all the problems, which is expensive, plus plug us service centers and turns off customers who have to wait a month each time to get an appointment, and then weeks or months to get replacement parts. I'm thinking no sunroof thing is an attempt to focus on a smaller number of configurations to get right - also less replacement parts to manage. If Tesla doesn't get it right soon, the other guys are going reduce Tesla back to low volume custom car manufacturer, once they get EV drivetrains in their cars and some charging networks.
